vista home premium Adobe CS5 Design Premium Acrobat X Pro Dell desktop (silvery gray):) Everything on my machines is properly licensed and registered.
EVERY time I launch Acrobat X Pro I get, "MS Visual C++ Runtime Error Acrobat X/.../Acrobat.exe This app has requested Runtime to terminate it in an unusual way."
It runs when I hold down shift and click the icon, but with very limited functionality. Adobe knows of the problem, its all over their forums. I've tried everything suggested there and have contacted CS, and they say the same stuff that is posted on the forums. Then they say its a windows problem, not an Adobe problem, and I should go bother them.
Now it spins up, starts to load, and shuts down. Power doesn't gon off, light on power switch goes from blue to orange and the box whirrs and stops, whirrs and stops. Can't even boot from cd.
Over the weekend my Dell Inspiron 530 started to shut down randomly and had trouble restarting. Sometimes the discs spin up, I get to the user login screen, and windows fails to load. AVG had identified and cleaned a Confiker variant (don't recall which), and I had moved the monitor while rearranging my work space such that it pulled the PC sideways a few inches. Those are the only things out of the ordinary that I have noticed. Running the Vista Home Premium it came with, sp2 and up-to-date on everything microsoft has told me I need to update.
I have:
restored to an earlier point
booted from Windows CD and run repair
booted in safe mode and run AVG
booted to command prompt and run chkdsk/r
booted from Hiren's boot cd and run several diagnostic and repair utilities
downloaded (on the laptop) Glary RR, loaded and ran it - it found and fixed 130+ issues
tried to run windows safety scanner, but computer shuts down before it can finish
bitched and moaned just an incredible amount
This is my work computer and it is loaded with work in documents and Autocad files. I have run backups religiously, last successful backup on 01/03/2011. Now system doesn't recognize my backup drive and wants me to reformat it.
I humbly ask for assistance. I'm out of my depth here.
I'm in que with Adobe tech support, they promise to get back to me within 3 days. I hope this doesn't turn out to be a new "feature."s
Install of PS CS5 didn't include Adobe Drive so no Version Que. Didn't effect my issue yet. Took 2 hours to download (I live 40 minutes south of the Mackinac Bridge, skinny pipes up here.) so I'm looking for Adobe Drive before I do the delete.
Research shows this goes back YEARS, at least to the release of CS3.
I feel like they are punishing me for breaking up with them. Think they know my Ex?
The thing is, when we move away from malware and into proprietary software such as Adobe, you'd probably have better luck with their tech support - Speaking only for myself, I don't know much about it other than a few select recurring issues....
CS4 shows as being installed in your logs, hence my point in that direction. If a complete uninstall and then reinstall and/or update of Adobe doesn't clear up the problem, I really wouldn't know how to advise you further. I am not sure how important VersionCue.dll is. If you are not using CS4, I don't know why that is being called?
Does C:\Program Files\common files\Adobe\Adobe Version Cue CS4\client 4.0.0\VersionCue.dll exist? Maybe there is an updated version?
I don't know - Though, I'm fairly certain your problem lies wholly with Adobe and not malware.
Cheers :) PP
I don't use CS4, just tried a trial of Dreamweaver and then uninstalled it through remove programs, which called up the Adobe removal tool. Not only doesn't VersionCue.dll exist, nothing exists below the \common files\Adobe level!
I'm going to download/install another trial of something CS4 and delete it to see if that works. I am so thankful for everyone's time, and to know that this isn't malware related!!
Given the state of this problem, and Apple and Microsoft's recent critique of Adobe, maybe this should be moved into the malware category?
I am not unappreciative of the advice at all, and seriously meant to cast no aspersions upon anyone. I have tried the suggestions made prior to posting here, and in fairness, tried them again after reading them again. I'm not trying to be a jerk here. Really! I am very worried that this error will be soon eating into my professional productivity, and wish to cast a wide net, because the obvious has not been effective. Something is rotten in Win-mark!
I have tried this fix from the Adobe forums, but the result was only a different fatal error message. (Not certain of the wording, but nothing worked any better.) The primary difference may be that all of the posters at the adobe forum were installing CS4. I got rid of it.
Saved VEW to desktop, now can't remove it. Doesn't show up in add/remove, and as I have pointed out, right-clicking doesn't work. Do I now have MORE trouble than when I started?
Yes, and then returning to normal mode I disabled individual add-ons to see if that was the conflict. Apparently not.
Re-reading my initial post I need to correct the right-click statement. It does work in certain instances, but not all, and not at all in Windows menus, "Start" menu, and the programs pegged to the start menu will return same error message when left-clicked. I have to start everything from "Start > All Programs > ...." or the Desktop icons all work with left-click.
Only issue I noticed was that I am unable to delete an add-on called "Browser Highlighter" v. 1.0.12514. Uninstall is unavailable in any configuration.
I am stumped. I learned on punch cards and a CDC 6600, so I've been at this for a bit, but I am over my head here and would greatly appreciate an assist. Running Vista Home Premium 32 bit (I know, I know. I have XP on my laptop!)
THANK YOU to the entire community for the advice on malware removal! (Even though it hasn't helped thus far, it was cool to play with the new software!!!)
My basic problem manifest itself first as a tendancy for Firefox to freeze-up and lock my system, necessitating a re-boot. Recently I have been unable to use the right-click function anywhere (except in task manager) without windows explorer crashing and calling the error code
"explorer.exe - Fatal Application Exit
The specified module could not be found. C:\Program Files\common files\Adobe\Adobe Version Cue CS4\client 4.0.0\VersionCue.dll"
Ran all of the elements requested by PhilliePhan, no joy.
Ran MS MSRT and it found nothing. Ran GMER and obtained report contained in GMER One.txt. When I proceded to step two my system froze (twice) shortly into the scan. The files I was able to see were in file "driver" (sorry, that's all I could see.) and were "TCP", Bthport.sys", Udp-avgtdix.sys", and Rawlp-avgtdvix.sys."
Ran MBA-M and it froze system upon finding one evil file. Ran it again after reboot, found one file, MBA-M removed it, re-booted, same dang problem!!
