frankcs 0 Newbie Poster

we have got a paper called e-coomerce
in our semseter exams,in which there
is a module called 4-C"s
convergence,contnet management,
collaborative conputing and call center
guyz do u have any link,any resource
which can give information on these things
plz......give it to me.....................
i have googled,searched the net.....haven't
found anything................