Q&A VB.NET and Truncated Email - 2 Examples

[rickvidallon]

Q&A VB.NET and Truncated Email - 2 Examples

http://65.36.227.70/actmailer/

We have a scheduled task which runs every 5mins and sends pending email campaign.
The script has been written in VB.NET and following is the code which actually sends the mail:

set mailer = createobject("cdo.message")
mailer.subject = this_subject
mailer.from = "name<email address>"
mailer.to = this_to
mailer.htmlbody = this_body
mailer.send
set mailer = nothing

1) PROBLEM: The process is working fine for most of the email clients,but email body is cutting off
for clients email domains ending in rr. (road runner) @neo.rr.com @indy.rr.com and columbus.rr.com

2) Q & A
a. It is not a memory problem with the clients RR email server because:
I also tried sending one 'TEXT only' email to a member having the rr. domain using our
mailing application and the body text got cut-off, so the problem is not with the header or footer or
max. amount of memory exceeded.
b. It is not a server or client side spam blocker because:
There are no strange symbols or characters in the body. The missing text occurs either mid-sentence
or sometimes (between letters) Example: Hello There would break as Hello Th... SEE GRAPHIC BELOW
c. It is not a true 'line truncation' because:
In every case the member receives the footer, but the body text is missing.

2) WHY would an email/server and client allow display of the HEADER and FOOTER --
but break the 'BODY' mid-sentence? ... SEE GRAPHIC BELOW

Any suggestions or work around's out there? Anyone else seen this problem - receiving cut-off or
incomplete HTML emails?THIS IS ONLY HAPPENING TO OUR MEMBERS WHO HAVE THE RR. DOMAIN. I have ran this past the national
help desk for Road Runner in Canada and they are stumped. As far as getting local support from RR.... no chance.
[e-mail]

Here is the archived article.

[IMG]http://65.36.227.70/actmailer/EMAIL-SNAG.gif[/IMG]

In this second example the paragraph stops - mid sentence and then continues in the second paragraph.
This email came from a member at name@[e-mail]

Here is the archived article:

[IMG]http://65.36.227.70/actmailer/break.png[/IMG]