hi I have to read in a file which contains the list of all service calls to be done today, the calls have to be assigned based on how far the area is in the 10X10 grid of the sector, assuming the office is in the middle say, e55! The agent has his level of expertise and his hrs today to keep in mind.

I have no idea where to start...

Everytime i read in a line, it is in string format so I cant manipulate data as integers, as I had hoped... help..