I have a unique professional problem that I’d love your input on. I have an interview coming up for an IT service specialist position in Seattle, WA. My position will encompass all sorts of things, from building machines to diagnosing system failures to helping people fix their computer problems over the phone.
I’m really excited about the opportunity and I consider myself highly qualified, but I’m not sure what the interview is going to be like. I have been doing desktop support and networking work for years, but I was promoted into the position. I never interviewed directly for it, so I don’t know what to expect during the interview. I’d love some advice.
1. The opening is at a state, not corporate, institution supporting a whole range of personnel, from novice end-users to experts. What should I expect the interview to be like?
2. What sort of questions might I be asked? What should I be prepared to answer?
3. Will there be any “tests?” – any “What would you do in the following situation?”
4. What materials, if any, should I bring to the resume? Copies of my resume and lists of references, surely. What else?
5. What things should I be sure to emphasize? What are the things to avoid saying or doing?
Any other advice would be really appreciated. If you have any questions, too, post them. Thanks!