I have two problems which I think are related but who knows...here's the first problem, my step-daughter downloaded a file from her boyfriend using trillian and then opened it trusting it was safe...a few days later the IE browser started slowing up. [We're on ADSL and the browser slowed to 12 bytes per second before coming to a dead stop]
She ran three anti-virus scans..AVG pro, Norton pro and Trend micro [on-line] and got rid of 4 infected files..all trojans. She thought one was called .junta and the other had the number 8 in it..that's what she remembers. Anyway..
the files were quarantined and deleted and she hoped that fixed the problem but it didn't. IE only connects to sites that were in her location bar [and very, very slowly..]..and if she tries any new site it takes an hour to load, if it loads at all.
So then we tried system restore [this is a brand new Dell we're on and it is less than three weeks on-line..was working brilliantly at that!]..trouble is when it restarts it comes up with a message saying system cannot be reset to a previous date [any previous date] BUT IT DOESN"T SAY WHY or how to fix the problem.
Please, oh, please..I forked out a lot of bread for this computer for her and now all it can do is play music and games..but surfing, mailing, downloading,etc. are just not possible.