Member Avatar for BelindaT

I recently sent in my laptop to HP to replace the battery. When I finally got it back after about 3 months, my antivirus subscription had finished. Now, it seems like I have a trojan or virus on my computer. A program called "Auto-Protect Results" (I think it's part of my antivirus program, I'm not sure) lists that I have MANY "backdoor.trojans" and the program updates every second with more that are found. Here's what it looks like:

[IMG]http://i2.photobucket.com/albums/y49/__sweetcatastrophe/autoprotect.jpg[/IMG]

When I fist started my computer there were only a few, but its since updated to literally thousands of this one 'Backdoor.Trojan" file.

Here's my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:47:51, on 2008/7/10
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd2.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\backWeb-8876480.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MIT\Kerberos\bin\netidmgr.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\MIT\Kerberos\bin\krbcc32s.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe
C:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Symantec AntiVirus\SavUI.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QlbCtrl] "C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
O4 - HKLM\..\Run: [WAWifiMessage] "C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe"
O4 - HKLM\..\Run: [Trend Micro AntiVirus 2007] "C:\Program Files\Trend Micro\AntiVirus 2007\tavui.exe" -1 --delay 200
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{1949C9A1-796B-497A-835E-E5CE0B303A6A}
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [LDM] "C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe
O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: MRI_DISABLED
O4 - Global Startup: Network Identity Manager.lnk = C:\Program Files\MIT\Kerberos\bin\netidmgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O13 - Gopher Prefix: 
O15 - ESC Trusted Zone: 
O16 - DPF: {165D83D3-359C-4783-9BF0-6FA6DC42A3F1} - 
O16 - DPF: {1DE88635-1C72-401E-B23B-93FA86D30F3B} - 
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - 
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - 
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - 
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = stanford.edu
O17 - HKLM\Software\..\Telephony: DomainName = stanford.edu
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = stanford.edu
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = stanford.edu
O20 - Winlogon Notify: MIT_KFW - C:\Windows\system32\kfwlogon.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod 服务 (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Trend Micro AntiVirus Protection Service (tavsvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\tavsvc.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\AntiVirus 2007\Components\tmproxy.exe
O23 - Service: wampapache - Apache Software Foundation - c:\wamp\apache2\bin\httpd.exe
O23 - Service: wampmysqld - Unknown owner - c:\wamp\mysql\bin\mysqld-nt.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\Windows\System32\wltrysvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11147 bytes

If anyone could help me get rid of this trojan it would be greatly appreciated. Thanks!!

  • 2 Contributors
  • 1 Reply
  • 197 Views
  • 21 Hours Discussion Span
  • Latest Post Latest Post by crunchie

Dani AI

Generated

A short, practical plan to get this cleaned safely (builds on ’s Malwarebytes suggestion):

This looks like either an active infection or a scanner that’s stuck repeatedly flagging files. First priority is containment: unplug Ethernet and turn off Wi‑Fi so the machine can’t phone home or spread anything. Use a second, known‑clean computer to download any removal tools you need and copy them to a USB stick (avoid downloading more tools from the infected PC if you can).

Follow ’s Malwarebytes recommendation as the next step, but do it from Safe Mode if possible. If you must fetch updates on the infected machine, boot Safe Mode with Networking; otherwise use Safe Mode without Networking after copying installers from the clean PC. After Malwarebytes completes, post the Malwarebytes log and a fresh HijackThis log so responders can see what remains.

If problems persist after that: run a rootkit/bootkit scanner (TDSSKiller or an equivalent) and repair Winsock if network hooks remain. To reset Winsock run:

netsh winsock reset

then reboot. Also clear System Restore snapshots after you are sure the machine is clean so old infected points don’t get restored. If multiple real‑time security products are present, uninstall all but one (run vendor removal tools if the normal uninstall fails), because running two engines at once often causes instability and false positives.

If scans fail to remove the infection, use a reputable bootable rescue disk to scan offline or back up only personal documents (no executables) to external media and consider a clean OS reinstall. After cleaning, install one up‑to‑date AV, apply all Windows updates, and keep regular backups. Post the MBAM log and the new HijackThis log so follow‑up advice can be specific.

Member Avatar for crunchie

Hi and welcome to the Daniweb forums :).

==========

Not seeing much there.

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Post new HJT log.

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