Member Avatar for marve09

I was on mozilla firefox and my cursor disapeared but i could still move it over the tabs and click but i could not see the cursor. An icon on my bookmark toolbar changed. The picture of the tab changed to a pair of womens lips. I have never seen that before. firefox crashed twice.

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Brief expert summary: reported Firefox UI oddness (the cursor became invisible inside the browser and a bookmark icon changed to a pair of lips) and two crashes. 's suggestion to remove any unfamiliar toolbar is sensible. Do that, but follow a safe, ordered approach: back up data first, test without add-ons, then remove anything suspicious — and scan the system for malware.

Practical checklist to work through (in order):

  • Export/bookmark backup before changing anything (Import and backup bookmarks).
  • Start Firefox in Troubleshoot Mode (formerly Safe Mode) to see if the cursor and icon behavior stop (Troubleshoot Mode).
  • In that mode disable/remove unrecognized extensions and toolbars from Add-ons Manager. If a toolbar was installed outside Firefox, uninstall it from Windows Control Panel (Programs and Features).
  • Run a full scan with an up-to-date antivirus and an on-demand scanner such as Malwarebytes (Malwarebytes).
  • If the issue persists, export bookmarks, then use Firefox Refresh to reset the profile (Refresh Firefox) or create a new profile (Profile Manager).
  • Also check OS pointer settings and update video drivers if cursor issues appear outside Firefox.

If Troubleshoot Mode fixes it, re-enable add-ons one at a time to find the culprit. Keep bookmarks backed up before any reset or uninstall.

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Member Avatar for RJCO

uninstall firefox toolbar

Member Avatar for marve09

uninstall firefox toolbar

Will that cure the problem that never happened before. Could I have a virus or something else

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