Need help!!

[kymiabero95]

my comp is infected w/alot of viruses...can anyone help?!everytime i open up a program or anything it gets infected!!here are some of the viruses i have:trojan-downloader.vbs.small.dc, win32spamta.kg.worm, trojan.dropper.msword.j, trojan.poison.j, plus so many more...help me!! PLEASE!!

[crunchie]

Hi and welcome to the Daniweb forums :).

==========

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

=================================

Download DDS from the following location:

DDS Tool

Save dds.scr to the desktop

Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

Once you double-click the icon a Windows security warning may also appear asking if you are sure you would like to run the program. Click on the Run button to start DDS. If no warning appeared, then you should just continue.

DDS will now display a small black window providing information as to what DDS is doing on your computer.

DDS will now start scanning your computer and compiling a variety of information about what programs are starting on your computer, what files have been recently created, and the general configuration of your computer. When DDS has finished scanning, all of this information will be compiled and be displayed in two Notepad windows named dds.txt and attach.txt.

You will then be shown a small box giving instructions as to what you should do with these files. Feel free to close this message box by pressing the OK button.

We now need to save the two log files that were created. First click on the DDS.txt window and click on the File menu and then select Save As... menu option.

Save DDS.txt to the desktop. Now click on the Attach.txt Notepad window and save that to the desktop also.

Copy the contents of the DDS.txt log and paste it into your reply here.
Attach the attach.txt log with your reply using Reply to Thread button, then the Manage Attachments button.

[kymiabero95]

ty crunchie, i'll get rite on it but first i gotta ask you, dont u need or wanna know about the rest of the viruses i hav cuz theres ALOT more that i didnt mention.....ill let u know if your rx works as soon as im done

[crunchie]

Hopefully the logs will reveal all.

We strive to be a community geared towards the professional. We strongly encourage all posts to be in full-sentence English. Please do not use "leet" speak or "chatroom" speak. :)
http://www.daniweb.com/forums/faq.php?faq=daniweb_policies

[kymiabero95]

ok i downloaded the malware program but when i try to run it nothing happens, is it because im running my computer in safe mode with networking?maybe i shoudve told you that...this is the only way i can do anything on my computer if i run windows normally everythin g i open up gets infected, i cant open up anything in normal mode. what do i do now?

[kymiabero95]

Hi and welcome to the Daniweb forums :).

==========

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

=================================

Download DDS from the following location:

DDS Tool

Save dds.scr to the desktop

Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

Once you double-click the icon a Windows security warning may also appear asking if you are sure you would like to run the program. Click on the Run button to start DDS. If no warning appeared, then you should just continue.

DDS will now display a small black window providing information as to what DDS is doing on your computer.

DDS will now start scanning your computer and compiling a variety of information about what programs are starting on your computer, what files have been recently created, and the general configuration of your computer. When DDS has finished scanning, all of this information will be compiled and be displayed in two Notepad windows named dds.txt and attach.txt.

You will then be shown a small box giving instructions as to what you should do with these files. Feel free to close this message box by pressing the OK button.

We now need to save the two log files that were created. First click on the DDS.txt window and click on the File menu and then select Save As... menu option.

Save DDS.txt to the desktop. Now click on the Attach.txt Notepad window and save that to the desktop also.

Copy the contents of the DDS.txt log and paste it into your reply here.
Attach the attach.txt log with your reply using Reply to Thread button, then the Manage Attachments button.

ok im kinda confused about this last part where i need to copy the txts to my reply..so to attach the dds and attach txts i need to press reply to thread then manage attachments for each one individually or both of them together on one reply?im sorry if i sound stupid but this is all so confusing to me...sorry...

[crunchie]

Ok. The DDS.txt can just be pasted into the reply box with whatever else you write in there.
The other should be posted as an attachment.

[kymiabero95]

uhhhhh crunchie somethings wrong, i cant install the malware program, whenever i double click it nothing happens, u said that i needed to save it to my desktop how do i do that?it doesnt give me a choice of where i want it saved...i dont know what to do now

[crunchie]

If you cannot save it to your desktop, save it somewhere else on your pc and then move it to the desktop.
A good rundown can be found here; http://www.bleepingcomputer.com/forums/index.php?showtopic=34773&view=findpost&p=190227

[kymiabero95]

ok i saved it to my desktop but still when i try to run it it does nothing, so i pressed ctrl alt del and checked thru my list of processes and it shows that the program is running but im not seeing anything.ive even tried deleting it then downloading it again but still i get the same results.

[crunchie]

I take it we are talking about MBA-M?
Delete the MBA-M installation file that is on your pc at present.
Go back to download MBA-M again. Click on the link to download it. Select the "Save" option.
When the panel pops up to ask you where you wish to save the file, before choosing where, rename the file. I chose "bambam."
Once you have saved it, try again to install it.

==

Have you tried to get DDS yet?