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I am running Widows XP with a Logitech wireless mouse. I have deleted and reinstalled my mouse driver that windows chose, installed logitech driver, ran Norton Antivirus and other spyware & malware programs and nothing has solved my problem. When I boot windows, I am unable to click on the desktop icon of my choice, only the first icon is highlighted no matter what icon I click on. When I click on my start menu, only the top icon will highlight. I can start the 2nd, 3rd and so forth by right clicking to lauch that program. I can make the problem stop by doing a search in google (my default home page) and then I can select any icon on my desktop or start menu icons. I can also add that if I go directly to a web site without searching, my mouse can not scroll using the scroll wheel. Also if I open up advanced search in Google, the text box displays all my previous searches since I last cleaned up my internet files and displays all the searchs at once and highlights the top and bottom search alternating back and forth. Any suggestions welcome.

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Last Post by ruishton
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Have you tried uninstalling the mouse from the device manager?

you will have to use the keyboard to refresh the pnp hardware (and reinstall your mouse). after the uninstall completes, press Alt, then A, then A to rescan.

Good Luck

Post back here if that does not fix the problem.

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Have you tried uninstalling the mouse from the device manager?

you will have to use the keyboard to refresh the pnp hardware (and reinstall your mouse). after the uninstall completes, press Alt, then A, then A to rescan.

Good Luck

Post back here if that does not fix the problem.

I did that but rather than reinstall after dropping my mouse in device manager, I just restarted my computer using the keyboard. This did not change anything.

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It sounds like you know your way around your computer. I have seen new video drivers cause this type of problem, and as your suggest, a virus, but usually the mouse will not move at all, or will jitter.

Have you tried another mouse?

Have you tried Malwarebytes' Anti-Malware ?

If your antivirus offers a boot-time scan, you should try that. As you may know, files in use may be blocked from being modified. If your AV will not scan at boot time, try Avast! Home Edition. No need to register if you will only use it once.

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It sounds like you know your way around your computer. I have seen new video drivers cause this type of problem, and as your suggest, a virus, but usually the mouse will not move at all, or will jitter.

Have you tried another mouse?

Have you tried Malwarebytes' Anti-Malware ?

If your antivirus offers a boot-time scan, you should try that. As you may know, files in use may be blocked from being modified. If your AV will not scan at boot time, try Avast! Home Edition. No need to register if you will only use it once.

I did try another mouse, same problem. I used Malwarebytes prior to posting this which did not fix the problem.

But the problem is now fixed and I don't understand why. I booted windows in safe mode, problem still there. So I rebooted back in normal mode and PROBLEM IS GONE! Don't understand how that fixed it. Thanks for the help.

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Great! This is an unusual issue, so if you ever get an idea of what the problem may have been, post it here for our benefit.

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Great! This is an unusual issue, so if you ever get an idea of what the problem may have been, post it here for our benefit.

The problem has returned. Booted up the computer last night, same problem. I knew it was too easy for the problem to go away by booting in safe mode.

so back to any suggestions?

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I would download and install the newest drivers for your video card and mouse. If that does not help, go to:

http://www.microsoft.com/enable/training/windowsxp/mousekeys.aspx

After turning on mouse keys, shut down your pc, remove the mouse, and boot. Do mousekeys work, or do you have the same problem?

I had already installed the latest mouse driver, updated my video driver yesterday. No change. Used mouse keys - I can pick any item on the Start menu without the flicker. Now what? I have since discovered that if I launch any program, the flicker is gone - I just don't have to do a search on the internet.

Any more suggestions?

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I had already installed the latest mouse driver, updated my video driver yesterday. No change. Used mouse keys - I can pick any item on the Start menu without the flicker. Now what? I have since discovered that if I launch any program, the flicker is gone - I just don't have to do a search on the internet.

Any more suggestions?

***************************

My PC is also infected with this problem?

help :(

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Would you post a hijackthis log?

http://www.bleepingcomputer.com/files/hijackthis.php
Get the .exe file, run the program following th prompts, post the log.

Here is my hijack log

Attachments
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 4:14:44 PM, on 1/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\zHotkey.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\EarthLink 5.0\ConMgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\ScreenThemes\scthemes.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.apc.com/support/inter_warranty/index.cfm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = about:blank
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Startup: ScreenThemes.lnk = C:\Program Files\ScreenThemes\scthemes.exe
O4 - Startup: SoftStuff Wallpaper Changer.lnk = C:\Program Files\SoftStuff Corporation\Screen Saver and Wallpaper\softstrt.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster Platinum 17\Remind.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: SoftStuff Wallpaper Changer.lnk = C:\Program Files\SoftStuff Corporation\Screen Saver and Wallpaper\softstrt.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.gateway.com
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/lib/pclibrary/support/plugins/ebraryRdr.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6824D897-F7E1-4E41-B84B-B1D3FA4BF1BD} (PCPitstop AntiVirus) - http://utilities.pcpitstop.com/Exterminate2/pcpitstopAntiVirus.dll
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1190037318078
O16 - DPF: {936BB7EE-A1F4-11D5-A27B-0050BA8FE0FD} (Xstream Media) - http://www.emc.kquniversity.com/Course/Xstrm60.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - http://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://systemrequirementslab.com.s3.amazonaws.com/iduu/bin/srldetect_intel.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O18 - Protocol: bw+0 - {1B5C0C24-F47D-416E-BC6B-0556B82FA6FA} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {1B5C0C24-F47D-416E-BC6B-0556B82FA6FA} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {1B5C0C24-F47D-416E-BC6B-0556B82FA6FA} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {1B5C0C24-F47D-416E-BC6B-0556B82FA6FA} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {1B5C0C24-F47D-416E-BC6B-0
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Go to the device manager and select Show Hidden Devices from the View menu. Any conflicting or unknown devices?

How much RAM is in your machine?

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Rather than waiting for you response, I thought I would just "throw some things out there" since we have been working on this issue for some time.

Since mousekeys works OK, I assume that you have enough RAM and that Stay-Resident Programs are not overwhelming your system.

Most wireless mice turn themselves off to save batteries. There would be a lag while it reconnects. Power management can turn off devices too. You may want to disable power management for your mouse driver (uncheck "Allow the computer to turn off this device to save power" and check "Allow this device to wake the computer").

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For me, here are some of the things that freeze after a while.

Cannot click on vista start, nothing happens.

open windows will freeze.

all internet browsers will freeze (fox, ie and chrome)

however if you hover over desttop icons they will go blue?

onle control alt delete, task manager can close progs. and windows.

?

virus check, spyware, defrag, different mouse, system file checker run
all these tried.

Regards.

Edited by ruishton: n/a

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