Hello, I need anyone's help. I have been having my computer to freeze up on me during McAfee virus scan lately. I tried to uninstall and re-install it and it still freezes at same location:
When it freezes I have to do a hard shut down, and when it tries to boot back up it does a Chkdisk on my C:\ it said it is checking for consistency.
I have already done a diagnostic scan on hard drive and memory and no fails seem to comes back.
I used Eset to scan and it freezes at: C:\drivers\audio\R186858\st645866.dll
I used Avast scan and it freezes at: C:\drivers\audio\R186858\ctppld.dll
And when I tried to do the Malware scan it freezes at: C:\drivers\audio\R186858\ctapo64.dll
I already tried to do ATF-Cleaner and it cleaned up some stuff for me, but still no luck.
I'm not for sure what else to do. This all started out when I watched a free movie on-line and a lot of pop-ups started to come up, and they said something about C:\fake location as well. I was able to communicate with Dell tech person and he fixed it because I was able to scan, but now it's kind of back to it's old thing. And sometimes it freezes up online.
I don't know what to do please help?