I'm trying to help neighbor with a problem that seems to have been the result of a power outage. She was running Windows Update > power failure > neverending wuauclt.exe error messages. I've followed the Cleanup Threads and am having some issues deleting some of the files (in use).
I've run ATF, DDS, Windows Malware Removal, MBA-M, but when I tried to run GMER it crashes after 45 minutes (tried 3 times today). Machine seizes up and needs hard reboot.
Exceptions to Cleanup Thread efforts:
1) del entire contents of c:\windows\temp -- can't get rid of JETC052.tmp; perflib_perfdata_170; or perflib_perfdata_198 ("in use")
2) del contents of c:\temp -- no such animal on this computer
3) search *.tmp and del all -- can't del c:\winxp\temp\JETC052.tmp (same as above in 1)
4) clean each user:
>local service\temp - can't del CMLS--2010-05-04--17-04-51.log or
>cookies file -- can't del username\cookies\index.dat or
and these items also appear in content IE5 and History
Never had such a difficult time fixing something like this before. Any clues would be gratefully accepted! Thanks for your help!