Member Avatar for cujobujo

Hi
Yesterday my computer got some kind of virus.
It won't let me open any windows or programs at all.
It will open the window for one second and then a pop up will say this file is infected. Please run such and such virus software. Which is not really a virus software but the virus itself. I beleive it was called Antivirus with no special name.
I am on a work computer right now. This thing is on my home computer.
Basically, if I restart my computer, I go to open a program, such as microsoft word. Wondow pops up and tells me this program has a virus. Please run our virus program. I have tried opening up internet explorer to download a free trial or even buy a virus software, but it wont even let me do that. It opens the window and says this site is not safe. It has a virus. Please download our virus software. If I try to type in something like google.com... it refreshes and gives the same message.
I have even tried to control-alt-delete... the normal windows task manager pop up comes up, then closes right away and gives me the same message about the task manager having a virus.
I don't know what to do at this point since I can't even log onto the internet to download a virus program or any of the programs this site here tells me I should download before asking a new forum question!!! Please email me @xxxxx if you have any suggestions so that I might check the email from my cell phone once I leave work and can try anything you suggest when I get home. Unfortunately I cna't check my email from my home computer since it wont let me!!

Edited by jholland1964 because: email address removed from thread. help is not offered via email. Posting your email address in public is asking for spam
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Dani AI

Generated

Short, practical follow‑up that complements the thread (after @cujoboju’s Safe‑Mode/System‑Restore report and ’s warning). System Restore can restore Windows to an earlier configuration, but it is not a guaranteed malware remover and restore points can contain archived copies of malicious files; a successful restore that returns interactivity does not prove the system is clean. See Microsoft’s System Restore overview and general scareware/removal guidance for context. (support.microsoft.com)

A concise cleanup sequence to run now that normal execution is possible:

  • Boot into Safe Mode (with Networking only if needed).
  • If rogue popups block tools, obtain RKill on a clean PC and run it from USB to stop malicious processes (do not reboot afterward). (bleepingcomputer.com)
  • Install and update a second‑opinion scanner such as Malwarebytes and run a full scan; quarantine, reboot normally, then re‑scan. (malwarebytes.com)
  • If infection persists or a rootkit is suspected, run an offline bootable scanner (Microsoft Defender Offline or a vendor rescue disk) so scanning runs outside the infected Windows environment. (learn.microsoft.com)

After active removal, check for persistence and cleanup:

  • Inspect startup/auto‑run entries with Sysinternals Autoruns and delete unknown entries that match the rogue’s name or oddly‑placed executables; verify any change by researching the filename before deletion. (learn.microsoft.com)
  • Reset browser settings, clear caches, check the hosts file and proxy settings, and scan personal documents (copy to external media and scan on a known‑clean machine before restoring).
  • Change all important passwords and monitor financial accounts if any credentials were entered while infected.

Final notes: do not pay or provide card details to the fake “Antivirus” prompts; keep Windows and security definitions up to date; re‑enable System Restore only after full verification. Regular image or file backups (as suggested) make recovery much faster—use Windows backup/File History or a full system image to protect data going forward. (support.microsoft.com)

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Member Avatar for cujobujo

Think I fixed it... ran in safe mode and did a system restore. I am able to open windows and am online on the bad computer as of now. I can now run a virus scan. Thanks!!

Member Avatar for yellow28

Use a backup software for disk C:\ . When you are infected can reinstate backup. Sometimes Restore Point does not work.

Member Avatar for jholland1964

Think I fixed it... ran in safe mode and did a system restore. I am able to open windows and am online on the bad computer as of now. I can now run a virus scan. Thanks!!

Using System Restore will NOT remove infections. The only thing it MAY have done is make the actual removal more difficult. System Restore only uses a few key files, it is never to be used to remove programs, because it won't.
Please follow the steps given here http://www.daniweb.com/forums/thread134865.html
and post back in this thread with the requested logs.

Edited by jholland1964 because: n/a
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