Member Avatar for BettinaW

HI,
last year you have been very helpful in solving my computer problem.
I think I have caught something nasty again. I have run Malwarebytes and it picked up two things which I have removed. However, after the restart it didn't seem to have solved the problem (weird warning boxes popping up repeatedly), so I ran Hijackthis. I have attached both the malwarebytes log and the hijackthis log. Please advise me about the next steps.

Oh, one more thing: malwarebytes picked up the two infected files in things called Explorer and somthing. I am not using explorer, and would be happy to delete it if you suggest so...?

Thanks a lot!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5214

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

30/11/2010 14:21:36
mbam-log-2010-11-30 (14-21-36).txt

Scan type: Full scan (C:\|)
Objects scanned: 259520
Time elapsed: 1 hour(s), 8 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowCpl\1 (Malware.Trace) -> Value: 1 -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:54:31, on 30/11/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Preton\PretonSaver\PretonService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINNT\system32\PowerMan.exe
C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\WINNT\system32\wdfmgr.exe
C:\Program Files\uphclean\uphclean.exe
C:\Program Files\ORL\VNC\WinVNC.exe
C:\WINNT\system32\CCM\CcmExec.exe
C:\WINNT\system32\wbem\wmiapsrv.exe
C:\WINNT\System32\alg.exe
C:\WINNT\system32\wbem\wmiprvse.exe
C:\WINNT\system32\wbem\wmiprvse.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINNT\system32\Ati2evxx.exe
C:\Program Files\Preton\PretonSaver\PretonClient.exe
C:\WINNT\Explorer.EXE
C:\Program Files\HP\HP UT\bin\hppusg.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Sophos\AutoUpdate\almon.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\WINNT\system32\ctfmon.exe
v:\pcounter\WBALANCE2.EXE
v:\utils\totw.exe
C:\WINNT\system32\csdtray.exe
C:\DOCUME~1\BWILM~1.LIV\LOCALS~1\Temp\PPOPUP.EXE
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Documents and Settings\bwilm.livad\Desktop\HiJackThis.exe
C:\WINNT\system32\PowerMan.exe
C:\WINNT\system32\wbem\wmiprvse.exe
C:\WINNT\announcement_viewer\Announcement Viewer.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\bwilm.livad\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.liv.ac.uk/staff
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.liv.ac.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.liv.ac.uk/staff
O1 - Hosts: 138.253.254.72 zenwsimport
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\ORL\VNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [HPUsageTracking] "C:\Program Files\HP\HP UT\bin\hppusg.exe" "C:\Program Files\HP\HP UT\"
O4 - HKLM\..\Run: [AutoGPUpdate] C:\WINNT\system32\gpupdate.exe /force /wait:0
O4 - HKLM\..\Run: [Adobe Version Cue CS2] C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Sophos AutoUpdate Monitor] C:\Program Files\Sophos\AutoUpdate\almon.exe
O4 - HKCU\..\Run: [DomainLogin] C:\temp\stage2hook.bat
O4 - HKCU\..\Run: [bwilm] C:\Documents and Settings\bwilm.livad\bwilm.exe /i
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_9 -reboot 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINNT\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINNT\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINNT\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINNT\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'Default user')
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.liv.ac.uk/
O15 - Trusted Zone: http://libcd3.liv.ac.uk
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://libcd1.lib.liv.ac.uk/Iris/Download/ICA/Win32/wfica.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1241024633639
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1288099915877
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/7/532/6712/6c5b0a1ae398e3/player.virtools.com/downloads/player/Install2.5/Installer.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = livad.liv.ac.uk
O17 - HKLM\Software\..\Telephony: DomainName = livad.liv.ac.uk
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = livad.liv.ac.uk
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = liv.ac.uk,ac.uk,uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = liv.ac.uk,ac.uk,uk
O18 - Protocol: ncbi8 - {2B576DD3-0B3E-4718-BCBF-B15E4FB8009D} - C:\Program Files\Invitrogen\Vector NTI Advance 10\Ncbi.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O20 - Winlogon Notify: ptnotify - ptLogon.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINNT\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINNT\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: PretonSaver (InstallPretonService) - Unknown owner - C:\Program Files\Preton\PretonSaver\PretonService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: PowerMAN Power Management Service (PowerMan) - Data Synergy UK Ltd - C:\WINNT\system32\PowerMan.exe
O23 - Service: XPEA (Printelligence) - Preo - C:\Program Files\Xerox\XPEA\prprn.exe
O23 - Service: XPEAClientService (PrintelligenceClientService) - Preo - C:\Program Files\Xerox\XPEA\prprncs.exe
O23 - Service: PsShutdown (PsShutdownSvc) - Systems Internals - C:\WINNT\PSSDNSVC.EXE
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Corporation - C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe
O23 - Service: Retrospect Helper - EMC Corporation - C:\Program Files\Retrospect\Retrospect 7.5\rthlpsvc.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Web Intelligence Service (swi_service) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINNT\System32\TuneUpDefragService.exe
O23 - Service: VNC Server (winvnc) - AT&T Research Labs Cambridge - C:\Program Files\ORL\VNC\WinVNC.exe

--
End of file - 13788 bytes

  • 2 Contributors
  • 9 Replies
  • 258 Views
  • 2 Days Discussion Span
  • Latest Post Latest Post by jholland1964

Recommended Answers

All 9 Replies

Member Avatar for jholland1964

Can you tell me what is "v" drive? It shows in your HJT log. You also are running two or parts of two anti-virus programs McAfee and Sophos, a big no-no. One of these must be completely uninstalled. Also uninstall Windows Defender. It really isn't "all it's cracked up to be".

What do these warning boxes say?

After you have replied concerning the "v" drive and the warning boxes and removed the extra anti-virus program and Windows Defender please follow the steps given on our Read Me first sticky and post back with those requested logs.

http://www.daniweb.com/forums/thread134865.html

Member Avatar for BettinaW

Can you tell me what is "v" drive? It shows in your HJT log. You also are running two or parts of two anti-virus programs McAfee and Sophos, a big no-no. One of these must be completely uninstalled. Also uninstall Windows Defender. It really isn't "all it's cracked up to be".

What do these warning boxes say?

After you have replied concerning the "v" drive and the warning boxes and removed the extra anti-virus program and Windows Defender please follow the steps given on our Read Me first sticky and post back with those requested logs.

http://www.daniweb.com/forums/thread134865.html

HI,

thanks for the feedback. I will get rid of the anitvirus McAfee and Windows defender - somehow people here suggested to run those, too. Will get back with you soon.

Member Avatar for BettinaW

HI again,

I am not sure whether I am running P2P programs. My computer is networked within my workplace. Does this mean I would have to start it in standalone mode for the repairs?

Thus also the v drive, which is part of the networking system and contains programs.

While I am networked at my workplace, there is no sufficient computer support available, and that's why in the past your help has been so valuable. If you feel that I shouldn't be contacting you, I appreciate that.

The error messages I get are as follows:

swi_service.exe – Application Error
The instruction at ‘0x00415ac0’ referenced memory at ‘0x653c3458’. The memory could not be ‘read’. Click on OK to terminate the program
Click on CANCEL to debug the program

Proxy configuration
Proxy configuration has encountered a problem and needs to close. WE are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here. Debug / Close

Sophos Web Intelligence
Sophos WEb Intelligence has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something...[same as above]

Member Avatar for jholland1964

Well to be honest this is quite difficult. I am only "guessing" here. Some of this may be connected to the fact that you are networked with other computers. Does each computer in the network have it's own separate av program, all different or are all of them using Sophos? Does the network have security programs also? Do you know if any others are having these difficulties or errors?

Member Avatar for BettinaW

HI,

I had a chat with a colleague today who doesn't seem to have some of the error messages (He doesn't get the one about Sophos), so I am assuming that part of the problem has to do with my computer.
I feel really bad taking up your time. My computer works fine, except that I get these messages, and I am always a bit worried that they could indicate something is hidden somewhere, doing something bad.

Member Avatar for BettinaW

sorry, I told you something the wrong way around - my colleagues gets the Sophos message, not the others.

Member Avatar for jholland1964

Sorry I can't help more but this does appear to be connected to your office network and the anti virus program they have chosen for you. I would hesitate telling you to do something or use something which could cause problems on your work network.
Since they are all networked then your employer needs to address these problems.
You all really need to band together and demand assistance.

Member Avatar for BettinaW

HI again,
thanks again for your help/time. I did get some help from my work place after all, and they suggested to wipe the PC hard drive, which I ended up doing. It was quite time consuming, but now almost everything is up and running again. I hope I won't get into virus difficulties soon again.
One last question though: I have had some quite conflicting information from several people that there are some virus protection/scanning programs that can be run together on a computer... which would contradict your response earlier. What is the situation here, and if you don't want to get into too much detail, where can I find some guidance? I feel a bit lost at what I hear I should or shouldn't be doing!

Otherwise my case is closed. Thanks!

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