Member Avatar for samirah

Hi Guys please help me with this.. Is this a spyware or something?? I had run full scan using SuperAntiSpyware and removed the threats though..but this problem is still there.

Following is then HT scan logfile
Logfile of HijackThis v1.99.1
Scan saved at 12:09:45 AM, on 7/25/2011
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\PROGRA~1\QUICKH~1\QUICKH~1\ONLINENT.EXE
C:\Program Files\Tata Photon Whiz\Aide.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Athan\Athan.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Users\user\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\CLVIEW.EXE
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\user\Downloads\hijackthis_sfx\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.in/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://in.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = {F3958191-D494-43A6-845D-5AD590BD4747}
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
R3 - URLSearchHook: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSoft.dll (file missing)
R3 - URLSearchHook: Software Master Toolbar - {00725d68-069b-4095-9ff1-e7469c0e95df} - C:\Program Files\Software_Master\prxtbSoft.dll
R3 - URLSearchHook: BrotherSoft Extreme Toolbar - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBrot.dll (file missing)
O2 - BHO: Software Master - {00725d68-069b-4095-9ff1-e7469c0e95df} - C:\Program Files\Software_Master\prxtbSoft.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: CIEProtection - {02D6B6B3-5D97-4EDE-AAC1-4D0BE8FE9CD3} - C:\PROGRA~1\QUICKH~1\QUICKH~1\qhiepro.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O2 - BHO: Softonic-Eng7 - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSoft.dll (file missing)
O2 - BHO: BrotherSoft Extreme - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBrot.dll (file missing)
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Anti Popup - {EFCA9D4B-F2E8-487d-8505-E4D0E459ABFE} - C:\PROGRA~1\QUICKH~1\QUICKH~1\apop.dll
O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O3 - Toolbar: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files\Softonic-Eng7\tbSoft.dll (file missing)
O3 - Toolbar: Software Master Toolbar - {00725d68-069b-4095-9ff1-e7469c0e95df} - C:\Program Files\Software_Master\prxtbSoft.dll
O3 - Toolbar: BrotherSoft Extreme Toolbar - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBrot.dll (file missing)
O4 - HKLM\..\Run: [Quick Heal Core UI] C:\PROGRA~1\QUICKH~1\QUICKH~1\strtupap.exe
O4 - HKLM\..\Run: [Aide] "C:\Program Files\Tata Photon Whiz\Aide.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Athan] C:\Program Files\Athan\Athan.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [Google Update] "C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SalaatTime] C:\Program Files\Salaat Time\SalaatTime.exe
O4 - HKCU\..\Run: [googletalk] C:\Users\user\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [S60 PC Suite Tray] "C:\Program Files\Samsung\Samsung PC Studio 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Download with ImTOO YouTube Video Converter - C:\Program Files\ImTOO\YouTube Video Converter\upod_link.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O11 - Options group: [INTERNATIONAL] International
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{CE80B34B-D847-44B9-8D04-35C8B8E02175}: NameServer = ,
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\aestsrv.exe
O23 - Service: Core Mail Protection - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROXY.EXE
O23 - Service: Core Scanning Server - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\SAPISSVC.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Online Protection System - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\opssvc.exe
O23 - Service: Quick Update Service - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\quhlpsvc.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Internet Security Helper Service WSC (ScanWscS) - Quick Heal Technologies (P) Ltd. - C:\PROGRA~1\QUICKH~1\QUICKH~1\scanwscs.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\STacSV.exe
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

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  • Latest Post Latest Post by jholland1964

Dani AI

Generated

Quick diagnostic note tied to the thread: the symptom — a Help window appearing whenever a new application launches — is not always a classic virus. Given already ran SUPERAntiSpyware and removed threats, the behavior more often points to either a leftover PUP/toolbar, a misbehaving shell extension or startup item, a stuck hotkey invoking help, or a per‑profile automation. is correct that HijackThis is outdated for Windows 7; modern troubleshooting requires different tools and a methodical isolation process.

First, isolate the scope quickly and safely. Boot to Safe Mode (F8 at boot); if the Help popup disappears, a third‑party driver/service is implicated. Perform a Clean Boot: run msconfig, on Services check “Hide all Microsoft services” then disable the rest, disable nonessential Startup items, reboot and retest. If the popup stops, re-enable services/startup items in small groups to find the offender. Creating a fresh local user account and testing there will determine whether the problem is profile‑specific.

For targeted discovery, use selective diagnostics rather than blind removal. Run Sysinternals Autoruns (run elevated, Options -> Hide Microsoft Entries) to inspect shell extensions, BHOs and winsock LSPs; uncheck (do not delete) suspicious entries and reboot to test. Capture what launches the Help window with Event Viewer (Windows Logs -> Application/System) at the time of the popup and with a process capture tool (Process Monitor) to see the parent process — look for calls to hh.exe or non‑Microsoft executables that spawn it. A stuck F1 key or keyboard macro can also reproduce this symptom; confirm with an alternate keyboard or the on‑screen keyboard.

Cleanup and next steps: run targeted PUP/ADW tools not yet used (for example AdwCleaner or HitmanPro) and remove unwanted toolbars from Control Panel and browser add‑ons. Before making registry or startup changes, create a System Restore point and backup the registry. If the issue persists, providing a current scan/log (DDS or FRST) together with whether the popup appears in Safe Mode gives helpers the concrete data needed to pinpoint a solution.

Member Avatar for jholland1964

The HJT version you used is years out of date uninstall it. HJT isn't used with Vista and Windows 7 especially as it does not read the operating systems correctly. However, DDS Scanner is now the preferred scanner for XP forward.
We ask that you follow the steps and used the requested tools in our Read Me First Sticky. http://www.daniweb.com/hardware-and-software/microsoft-windows/viruses-spyware-and-other-nasties/threads/134865

Please Copy/Paste ALL logs produced back here and we can take a look.

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