ESTEEMED GEEKS AND GEEKETTES: My Toshiba Satellite Laptop with Windows 7(64) has been infested by that lovely hybrid ROGUE: Personal Shield Pro.
I did read the prerequisite "read this before..."instructions from Phillephan, but to be honest as I read them after several unidentifiable (to me) terms, I started to have an anxiety attack. I know I have some aptitude because NSA tried to hire me to be a programmer 40 years ago. But I don't have the experience and I do have ADD, so I go from anxiety to suicidal impulses, then rage (both of which I reject in favor of having a singlemalt scotch). I just need to regain my computer's use before I have a meltdown.
I need to know if SPYWARE DOCTOR (Spyware-Experts.com) and/or STOPzilla(iS3)are legit software to use to obliterate Personal Shield Pro, completely or as much as possible. Is one clearly better?
The rest is just for curious geeks. I thought I had eliminated it before by deleting my security BitDefender,and reinstalling it since it appeared to have disabled one of the BitDefender files. But it returned. This time I was unable to open most programs, unable go online on Internet Explorer.
I switched to my Mozilla Firefox. I queried on Google and followed directions from Spyware-Experts and rebooted on Safe Mode, then followed directions and downloaded two files for Spyware Doctor. Then I panicked. I had just read that Personal Shield Pro poses as a security program, then encourages you to "fix the Problem." and after a second-generation infestation trys to sell you a software cure. I had just downloaded the cure after a simple query about Personal Shield Pro. HOW DO I KNOW THE PERSONAL SHIELD PRO ogres didn't simply post a phony cure for their phony security????? One that would be one of the first to pop up in response to a query?
My son suggested going in and booting as administrator and wiping out my user file, which he said worked on computers at his work.