I'm attempting to fix a friend's laptop, and I definitely need some help on this one. Ran several AV progs which detected a couple of trojans. I'm kicking myself for not recording names. AV progs removed them, but laptop is still having issues. Nearly all the services are disabled and do not offer the option of restarting or changing them. These are services that I KNOW should be running under normal circumstances. Additionally, it does not appear the sound, wireless modem, ethernet controller, or other devices are working, even though the device manager indicates otherwise.

I have no internet connectivity on the laptop.

He had a number of P2P softwares installed, I was able to remove all of them except for the Limewire toolbar, which won't uninstall because the windows installer service is one of those that are disabled and not running.

Laptop is running Windows 7 Home Premium x64

GMERone.log is blank

Here is GMER two:

GMER - http://www.gmer.net
Rootkit scan 2011-04-10 18:36:27
Windows 6.1.7601 Service Pack 1
Running: y3vpiujs.exe

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x57 0xF2 0x11 0xD0 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xBA 0x8C 0x4D 0x57 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x11 0x35 0xFF 0x1C ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x57 0xF2 0x11 0xD0 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xBA 0x8C 0x4D 0x57 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x11 0x35 0xFF 0x1C ...

---- EOF - GMER 1.0.15 ----

And dds:

DDS (Ver_11-03-05.01) - NTFS_AMD64 NETWORK
Run by Owner at 19:20:04.52 on Sun 04/10/2011
Internet Explorer: 8.0.7601.17514
============== Running Processes ===============
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO: LimeWire Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: LimeWire Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
TB: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49}
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg64.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB-X64: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
TB-X64: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
mRun-x64: [(Default)]
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
Hosts: www.spywareinfo.com
============= SERVICES / DRIVERS ===============
=============== Created Last 30 ================
2011-04-10 23:37:09 38224 ----a-w- C:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-04-10 23:37:05 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-04-10 18:03:37 -------- d-----w- C:\Users\Owner\AppData\Roaming\Malwarebytes
2011-04-10 18:03:32 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-04-10 18:03:29 24152 ----a-w- C:\windows\System32\drivers\mbam.sys
2011-04-10 18:02:31 -------- d-----w- C:\Users\Owner\AppData\Local\ElevatedDiagnostics
2011-04-10 17:40:29 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2011-04-10 17:40:29 -------- d-----w- C:\PROGRA~3\Spybot - Search & Destroy
2011-04-06 03:04:28 -------- d-sh--w- C:\found.000
2011-03-28 17:36:03 -------- d-----w- C:\windows\System32\SPReview
2011-03-28 17:29:59 642944 ----a-w- C:\windows\System32\winload.efi
2011-03-28 17:28:57 19968 ----a-w- C:\windows\System32\drivers\Dot4Prt.sys
2011-03-28 17:27:28 529408 ----a-w- C:\windows\System32\wbemcomn.dll
2011-03-28 17:27:28 524288 ----a-w- C:\windows\System32\wmicmiplugin.dll
2011-03-28 17:27:28 1225216 ----a-w- C:\windows\System32\wbem\wbemcore.dll
2011-03-28 17:27:25 933376 ----a-w- C:\windows\System32\SmiEngine.dll
2011-03-28 17:27:20 199168 ----a-w- C:\windows\System32\PkgMgr.exe
2011-03-28 17:27:07 422912 ----a-w- C:\windows\System32\drvstore.dll
2011-03-28 17:27:07 399872 ----a-w- C:\windows\System32\dpx.dll
2011-03-28 16:20:36 -------- d-----w- C:\windows\System32\EventProviders
2011-03-25 22:49:42 -------- d-----w- C:\Users\Owner\Trae Tha Truth - The Incredible Truth (DatPiff.com)
==================== Find3M ====================
2011-03-28 17:42:21 175616 ----a-w- C:\windows\System32\msclmd.dll
2011-03-28 17:42:21 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2011-02-19 12:05:15 1139200 ----a-w- C:\windows\System32\FntCache.dll
2011-02-19 12:04:37 1544192 ----a-w- C:\windows\System32\DWrite.dll
2011-02-19 12:04:17 902656 ----a-w- C:\windows\System32\d2d1.dll
2011-02-19 06:30:51 1076736 ----a-w- C:\windows\SysWow64\DWrite.dll
2011-02-19 06:30:50 739840 ----a-w- C:\windows\SysWow64\d2d1.dll
2011-02-06 20:47:36 52856 ------w- C:\windows\System32\drivers\PxHlpa64.sys
2011-02-06 20:47:36 129784 ------w- C:\windows\SysWow64\pxafs.dll
2011-02-06 20:47:36 118520 ------w- C:\windows\SysWow64\pxinsi64.exe
2011-02-06 20:47:36 116472 ------w- C:\windows\SysWow64\pxcpyi64.exe
============= FINISH: 19:21:02.85 ===============


DDS (Ver_11-03-05.01)
==== Disk Partitions =========================
==== Disabled Device Manager Items =============
==== System Restore Points ===================
No restore point in system.
==== Installed Programs ======================
Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 7.0
Adobe Reader 9.1
Apple Application Support
Apple Software Update
Ask Toolbar
AVS Update Manager 1.0
AVS Video Converter 7
AVS4YOU Software Navigator 1.4
BlackBerry Desktop Software 6.0
BlackBerry Device Software Updater
Cisco Connect
CopyTrans Suite Remove Only
Definition update for Microsoft Office 2010 (KB982726)
DivX Setup
Google Toolbar for Internet Explorer
Google Update Helper
Governor of Poker
HP Product Detection
ImTOO iPod Computer Transfer
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Java(TM) 6 Update 14
Junk Mail filter update
Logitech Harmony Remote Software 7
Magic DVD Ripper V5.5.0
Malwarebytes' Anti-Malware
Master Your CDC 4.5
Mesh Runtime
Messenger Companion
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Orb Runtime libraries
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Realtek WLAN Driver
Remote Control USB Driver
RICOH R5U230 Media Driver ver.
Rosetta Stone Version 3
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Toshiba Application Installer
TOSHIBA ConfigFree
TOSHIBA eco Utility
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
TOSHIBA Media Controller
TOSHIBA Service Station
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA USB Sleep and Charge Utility
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
Update for Microsoft Office 2010 (KB2494150)
VC80CRTRedist - 8.0.50727.4053
Visual C++ 8.0 Runtime Setup Package (x64)
VLC media player 1.0.5
vReader for Microsoft Outlook (Remove only)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR archiver
==== End Of File ===========================

I ran mbam and it came back clean.

Any ideas of what's going on here?

6 Years
Discussion Span
Last Post by crunchie

Hi and welcome to the Daniweb forums :).


Still need to see the MBA-M log.


Please download JavaRa to your desktop and unzip it to its own folder

  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:

%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles

* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

  • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
This topic has been dead for over six months. Start a new discussion instead.
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