ok so the OS is windows 7 and here is whats happening.
he caught it once and we were able to remove it but we cant do it by the same means this time,
anyways heres what its doing..
Taskmanager is dissabled.
Desktop is gone,
no start bar,
NO SAFE MODE
everytime we try to go into safe mode as soon as we log in it restarts. so safe mode is out of the question.
a white screen pops up for 2 secounds in normal mode. and if you hit the power button to shut it off u can see all the stuff running in the background like AVG and HITMAN saying its infected then restarts.
it was if i remember