Member Avatar for christine.mendoza.969

good day everyone,
my computer hardware are all good. but when i power it on, display only appears up to windows logo only. the next thing happen was black screen though the computer is still running. please help me to solve this problem. thanks...

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  • Latest Post Latest Post by KushMishra

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Building on the replies from and , this is a compact, practical checklist to diagnose a machine that shows the Windows logo and then stays at a black screen while the PC keeps running. The situation usually means core boot completed but the user session or display stack never finished initializing; causes range from the display being routed elsewhere to the Windows shell failing, corrupt system files, or GPU/hardware problems.

First, quick non-destructive checks you can try while at the black screen: cycle the display projection (Win+P) in case output moved to a different port; try Ctrl+Shift+Esc to open Task Manager and use File > Run new task to start the shell if it’s not present; test with a different monitor or cable and, on laptops, confirm brightness/external-display keys. Removing USB devices and external cards and then rebooting can rule out peripheral conflicts.

If the quick checks fail, boot into the Windows Recovery Environment or Safe Mode to run integrity checks and repairs. From Command Prompt in recovery, run System File Checker and a disk check; on Windows 8/10/11 also run DISM to repair the component store. Example commands:

sfc /scannow
chkdsk C: /f /r
DISM /Online /Cleanup-Image /RestoreHealth

(If WinRE won’t start, create recovery media on another PC or test the drive by attaching it to a spare machine.)

If software repair doesn’t help, suspect hardware: reseat or test the GPU, switch to integrated video, and try a different video cable/port. Before any reinstall, back up user data (boot from a Linux live USB or attach the drive to another PC). If these steps don’t resolve the issue, collect Event Viewer logs from the drive (or from Safe Mode) and report them — they usually point to whether the problem is a driver, shell/service failure, or failing hardware.

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Member Avatar for rch1231

Hello,

Which version of windows and do you have either your install CD/DVD?

Member Avatar for KushMishra

Hi,

Try these steps :-

  1. Install video driver again and this time do not update for few days.
  2. If above step doesn't solve your issue then on the black screen press Ctrl+Alt+Delete to open task manager and in the new task type in rstrui.exe to restore your system back to date when everything used to be fine.

I hope that helps you :)

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