I keep getting a post-start up message stating:

Error loading C:\WINDOWS\Downloaded Program Files\bridge.dll

The specified module could not be found.

I've read other info on you site about this but do not understand the "hijack" and "Hijack This log" comments. It may be a program I don’t have. I do have EndItAll, Belarc Advisor, Ad-Aware, and Norton Antivirus. (I do not hope to have to have a liteny of programs in order to protect myself from adware. That stuff ought to be illegal!)

I found a “Bridge program in the Add/Remove programs list and cannot remove it. I found c:\Windows\System32\Drivers\Bridge.sys and cannot get rid of it. As soon as I delete it, it pops back up.

When did the Problem occur?

I had spent some time on line with Agent Newsreader download mp3 files. Then I went to a couple of music web sites (they are always dirty). Jessica Simpson is one of them. Subsequently I discovered that Windows Explorer had lost its search component. I.e. I could no longer search in Windows Explorer. So, I reloaded Windows XP Home Edition and got this new problem, Bridge.dll missing.

How do I find the source of this problem and get rid of it?

My computer is custom-built by CompUSA. According to Belarc Advisor I have the following computer (Ihope this is what you need):

Operating System:
Windows XP Home Edition Service Pack 1 (build 2600)
Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drivers
373.92 Gigabytes Usable Hard Drive Capacity
300.42 Gigabytes Hard Drive Free Space

ATAPI CD-RW CW5205 [CD-ROM drive]
TDK DVDRW420N [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 5A250J0 [Hard drive] (251.00 GB) -- drive 0, s/n A802S68E, rev RAMB1TU0, SMART Status: Healthy
Maxtor 6Y120P0 [Hard drive] (122.94 GB) -- drive 1, s/n Y33R39VE, rev YAR41BW0, SMART Status: Healthy

Main Circuit Board
Board: First International Computer, Inc. P4-865PE Series/VL13 PCB 1.x
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 05/16/2003
1024 Megabytes Installed Memory

DataAccess Q832483 on 3/2/2004 (details...)
Internet Explorer
Windows Media Player
Windows XP:
KB810217 on 3/3/2004 (details...)
KB821557 on 3/3/2004 (details...)
KB823182 on 3/3/2004 (details...)
KB823559 on 3/3/2004 (details...)
KB824105 on 3/3/2004 (details...)
KB824141 on 3/3/2004 (details...)
KB824146 on 3/3/2004 (details...)
KB825119 on 3/3/2004 (details...)
KB828028 on 3/3/2004 (details...)
KB828035 on 3/3/2004 (details...)
Q323255 on 3/3/2004 (details...)
Q329048 on 3/3/2004 (details...)
Q329115 on 3/3/2004 (details...)
Q329170 on 3/3/2004 (details...)
Q329390 on 3/3/2004 (details...)
Q329441 on 3/3/2004 (details...)
Q329834 on 3/3/2004 (details...)
Q810565 on 3/3/2004 (details...)
Q810577 on 3/3/2004 (details...)
Q810833 on 3/3/2004 (details...)
Q811493 on 3/3/2004 (details...)
Q811630 on 3/3/2004 (details...)
Q814033 on 3/3/2004 (details...)
Q815021 on 3/3/2004 (details...)
Q817287 on 3/3/2004 (details...)
Q817606 on 3/3/2004 (details...)
Q819696 on 3/3/2004 (details...)
Software Versions:

ABBYY (BIT Software) - FineReader Version 4.0.2.156 * ABBYY Software House Install Version 4, 3, 0, 2 * Adobe Acrobat Reader Version 5.0.0.0 * Ahead Software AG Karlsbad Germany Phone: ++49-7248-911-800 Fax: ++49-7248-911-888 e-mail: info@nero.com - LANGUAGE_English2 Version 5, 5, 9, 15 * Ahead Software AG - DMM Version 1, 3, 0, 39 * Ahead Software AG - InfoTool Application Version 1, 2, 0, 0 * Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 * ahead software gmbh, karlsbad - Cover Designer Version 2, 2, 1, 6 * Belarc, Inc. - BelManage Client Version 6.1 * Cinematronics - 3D Pinball Version 5.1.2600.0 * CyberLink Corp. - CLDMA Version 1, 0, 0, 2502 * CyberLink Corp. - PowerDVD Version 5.0.0603 * Erik Deppe - DriveSpeed Application Version 1, 5, 0, 0 * Erik Deppe - Nero CD Speed Application Version 1, 0, 0, 0 * FILESCAN Application Version 1, 0, 0, 1 * ImSetup Application Version 2, 5, 0, 1361 * IncrediMail Version 2, 5, 0, 1361 * IncrediMail, Ltd. - ImpCnt.exe Application Version 2, 5, 0, 1361 * IncrediMail, Ltd. - Letter Creator Application Version 2, 5, 0, 1361 * Macromedia Director Version 7.0 * Maptech, Inc. - Terrain Navigator Version 4.00 * Maptech, Inc. - Terrain Navigator Version 5.03 * Microsoft (r) Windows Script Host Version 5.6.0.6626 * Microsoft Clip Gallery Version 5.1.00.1221 * Microsoft Corporation - DirectX 8.0 Sample Version 8.00 * Microsoft Corporation - Internet Explorer Version 6.00.2800.1106 * Microsoft Corporation - Messenger Version 4.7 * Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.1106 * Microsoft Corporation - Windows Movie Maker Version 1.1.2427.1 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Corporation - Zone.com Version 1.2.626.1 * Microsoft Office 2000 Version 9.0.2719 * Microsoft Open Database Connectivity Version 3.520.9030.0 * Microsoft Outlook Version 9.0.2416 * Microsoft Photo Editor Version 3.01 * Microsoft PowerPoint for Windows Version 9.0.2716 * Microsoft Windows Media Player Version 6.4.09.1125 * Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 * Microsoft(R) Windows Media Player Version 8.00.00.4490 * Microsoft® Access Version 9.0.2719 * Microsoft® FrontPage® 2000 Version 4.0.2.2717 * Microtek International Inc. - ScanMaker Series Version 3,2,2,0 * MindVision Software - Installer VISE Version 3.1.1 * MSC Application Version 1, 0, 0, 1 * Pinnacle Systems - Hollywood FX Version 4.6 * Pinnacle Systems - Studio Version 8.12 * Pinnacle Systems GmbH - PCI Performance Enhancer * Pinnacle Systems, Inc. - Hollywood FX Version 4.6 * Pinnacle Version Checker Version 1.03 * RealNetworks, Inc. - RealOne Player (32-bit) Version 0.1.0.1622 * RealNetworks, Inc. - RealOne Player (32-bit) Version 6.0.11.853 * RealNetworks, Inc. - RealOne Player (32-bit) Version 7.0.0.1177 * Realtek Semiconductor Corp. - RtlRack Application Version 1.6.0.0 * Realtek Sound Manager Version 5.0.21 * SDII Application Version 1, 0, 0, 1 * Symantec AntiVirus AutoProtect Version 9.2 * Symantec Core Component Version 1, 8, 48, 77 * Symantec Corporation - Common Client Version 2.1.0.610 * Symantec Corporation - LiveUpdate Version 1.90.14.0 * Symantec Corporation - Norton AntiVirus Version 10.00.13 * Symantec Integrator Version 6.5.635 * Symantec ScriptBlocking Version 1, 1, 1, 131 * Symantec Shared Components Version 3.0 * UpdateIPR.exe * Ziff Davis Media, Inc. - EndItAll Version 2.0.0.0 *

Thanks, Hurle Priser
hpriser1@cox.snet

Recommended Answers

All 10 Replies

Download HijackThis from here & unzip it into it's own, permanent folder, (not a temporary folder & not on the desktop). Start HJT & press the scan button. When the scan is finished the scan button will change to save. Save the log to a text file, copy the entire contents of the text file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is harmless & even necessary to the running of your system.

Logfile of HijackThis v1.97.7
Scan saved at 6:22:27 AM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://phoenix.cox.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=18
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {A9B47977-AB87-093A-D7AB-A0E174AA6A76} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [wdskctl] C:\WINDOWS\wdskctl.exe
O4 - HKLM\..\Run: [slmss] C:\Program Files\Common Files\slmss\slmss.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
O4 - HKLM\..\Run: [MPL32 driver] MPL32.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Data LifeGuard LifeLine Lite installer.lnk = C:\Documents and Settings\HP\Local Settings\Temp\ins1.tmp\Dlgli1.exe
O4 - Startup: IncrediMail.lnk = C:\Program Files\IncrediMail\bin\IncMail.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/12c1e1f4f07aeaee0c21/netzip/RdxIE2.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38116.587025463
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries=

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)

O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {A9B47977-AB87-093A-D7AB-A0E174AA6A76} - (no file)

O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)

O4 - HKLM\..\Run: [wdskctl] C:\WINDOWS\wdskctl.exe
O4 - HKLM\..\Run: [slmss] C:\Program Files\Common Files\slmss\slmss.exe
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/12c1e1f4f07aea...tzip/RdxIE2.cab

Reboot into safe mode following the instructions here & navigate to & delete

C:\WINDOWS\wdskctl.exe< file
C:\WINDOWS\mwsvm.exe< file
C:\Program Files\Common Files\slmss< folder

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Reboot normally after doing the above then post a fresh log plz.

Can you find this file *MPL32.exe* & get it's properties please. I cannot get any info on it. You may also want to upload it for a virus scan.
Please go here and have the file scanned.

Sorry about the "Quote" on the last reply. I didn't know what that was. I hope this is OK.
[Moderators edit: I fixed the qoute for 'ya :)]

I ran the hijackthis program, and checked the boxes you identified. I don't believe you told me what to do with those before rebooting in the safe mode, so I clicked on "Fix Checked."
I went to the safe mode (Show hidden files and folders enabled) and could not find the two files and one folder you wanted me to delete. I have seen slmss before but it is gone now.

I did a normal reboot and it came up OK! The symptom is gone, than you very much! Maybe the problem is gone too? I want to thank you for your quick response and for your insiteful answers. I really appreciate it.

I searched for MPL32.exe. All I could find wasw MPL32.exe-02F2163E.pf.
The properties were: size 51.1 KB, size on disk 2.0 kb. Created Yesterday, May 09, 2004. Unknown applilcation.

So I sent it to the recycle bin.

Please explain some things about this Forum thing. Do you do this simply as a forum member with no affiliation with any company, not selling anything. How does this work? Should I look for questions and try to answer them If I know something relevant? Is HyjackThis something you wrote?

When I use hyjack this, how am I supposed to know what to delete and not delete?

FYI

Logfile of HijackThis v1.97.7
Scan saved at 8:53:56 AM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://phoenix.cox.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=18
O2 - BHO: (no name) - {A9B47977-AB87-093A-D7AB-A0E174AA6A76} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [MPL32 driver] MPL32.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Data LifeGuard LifeLine Lite installer.lnk = C:\Documents and Settings\HP\Local Settings\Temp\ins1.tmp\Dlgli1.exe
O4 - Startup: IncrediMail.lnk = C:\Program Files\IncrediMail\bin\IncMail.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38116.587025463
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab

By the way, according to RegCleaner

MPL32.exe

is a Driver that is loaded by HKEY_LM\Run
Should I stop it from being loaded?

Firstly, with the MPL32.exe file, as it was created two days ago & I assume you haven't installed it, it is safe to delete it.
Secondly, I do this voluntarily & am not affiliated in any way with this site, or any other. I just enjoy getting ppl's computers clean again. I currently try & help out doing logs at three other sites. (When I'm not at work)
Thirdly, all assistance is rendered free of charge.
Fourthly, no, I didn't write the program. Way over my head. For a tutorial on the hijackthis log go here.
Fifthly,
Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked'=

O2 - BHO: (no name) - {A9B47977-AB87-093A-D7AB-A0E174AA6A76} - (no file)

O4 - HKLM\..\Run: [MPL32 driver] MPL32.exe

Boot into safe mode & delete the MPL32.exe file.

Reboot normally.

Thanks, crunchie. You are a fine, fine person.

How do you add the links to web sites and call them "here?"

I like to keep a clean computer also. Everytime I go to a new web site I fear for my computer's life. I am converting my old video tapes to DVDs using Studio 8 patch 1. I also do a lot of hiking and use the computer for Topo maps, aerial photos, and hiking web site info. Lately I am learning a lot of systems stuff because of the adware, spyware, viruses etc.

I have RegCleaner -- a useful tool for removing programs. Its free.

Thanks again.

Hi. No problems with the help. Glad to. As far as the links go do this:
[ u r l= http://www.google.com.au/]here[/url] there are spaces that you should leave out (I put it there so you can see what to do) & a space after the *u* in [] The u underlines it.

How do you add the links to web sites and call them "here?"

To save yourself some typing (and avoid possible typos), there's easier way to create links when composing a post, assuming you're using the Standard or Enhanced editor options:

- Highlight the word or words that you want to appear as the underlined title of the link (the word "here", in your example).

- Click on the icon in the toolbar above the reply text box which looks like a globe with a chain link at the bottom of it.

- A dialog box will pop up in which you can type or cut-n-paste the actual URL of the link.

- Click OK, and you're done.

:)

Thanks. I'm done with this thread.

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