I have Windows XP, Home Edition, SP2 installed. Recently I've started having the following problem on all users on that machine:

When I login right after startup, both browsers (IE6 and Firefox 2.0) work fine and show me my home page or whatever other pages I go to.
Then, after a minute or so, both browsers lose connection, as if blocked by a firewall. Firefox brings up the screen "Unable to connect": can't establish a connection to the server at www.google.com, check your computer's network connection, make sure that Firefox is permitted to access the web via your firewall, etc.

After this happens, I can still use ICQ and MSN Messenger. I can open NSLOOKUP and FTP from the command line and access other sites. It's just HTTP access that is blocked.

Can this be the work of a virus? When I click the network connection and ask to "fix" it, it shows no problem. Moreover, it shows traffic coming and going (which makes me worry something is sending out stuff from my computer without my realizing it). But the browsers - dead.

I have Avast! anti-virus up and running, as well as Windows defender. Turning them both off does not help, so it's not them doing the blocking. I ran AdAware and removed all elements it found. I could not obtain Spybot because of this network problem.

I think these problems started shortly after I installed the Cisco VPN client on that machine. I've uninstalled it since, because I thought it was the source of the problem, but the problem has not gone away. I still see a little padlock icon on the larger 'Local Area Connection 5 Status' that I bring up from the Control Panel, so perhaps that could be it?? If it is, how do I remove the effect of the VPN client entirely? Or better yet, how do I get the VPN client to work properly?

To be entirely on the safe side I also ran HijackThis, and am attaching the log.

Any advice or tips on what to look for will be appreciated. I've already read the 'cleaning' thread and acted on it, but it did not help.

Many thanks!

Logfile of HijackThis v1.99.1
Scan saved at 22:46:02, on 03/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Avast4\aswUpdSv.exe
C:\Program Files\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Avast4\ashMaiSv.exe
C:\Program Files\Avast4\ashWebSv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\WINDOWS\Downloaded Program Files\CONFLICT.1\googlenav.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ICQ Lite] "C:\Program Files\ICQLite\ICQLite.exe" -minimize
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Steam] D:\Program Files\Valve\Steam\Steam.exe -silent
O4 - HKCU\..\Run: [Gaim] C:\Program Files\Gaim\gaim.exe
O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\Downloaded Program Files\googlenav.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\WINDOWS\Downloaded Program Files\googlenav.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\WINDOWS\Downloaded Program Files\googlenav.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\WINDOWS\Downloaded Program Files\googlenav.dll/cmsimilar.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted IP range:
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1117991161437
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} (Google Activate) - http://toolbar1.google.com/data/iw/big/1.1.62-big/GoogleNav.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.photo-print.co.il/uploadComForPhotoPrint/ImageUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D79B6F43-F214-4E7A-9ECB-CCC8771F2416} (LauncherV1 Class) - http://www.tapuz.co.il/irc/main/launcher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.u-a.co.il/new_photos/XUpload.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: eToken Notification Service (ETOKSRV) - Aladdin Ltd.  - C:\WINDOWS\system32\eTSrv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: License Management Service ESD - element5 - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\system32\ZoneLabs\vsmon.exe (file missing)
10 Years
Discussion Span
Last Post by Teachingmyself

Have you tried a system restore to the last time you didn't have this problem?

start-programs-accessories-system tools-system restore


Have you tried a system restore to the last time you didn't have this problem?

I hadn't thought of that. I tried it now, but unfortunately all restore points fail. Perhaps this is because I followed the recommended cleaning procedure from these forums and thus destroyed restore information? In any case this is not a viable option for me anymore.

Is there another way to completely remove the effects of the Cisco VPN Client? Maybe the uninstall left something in place anyway.

Alternatively, can anyone see anything suspicious (or not) in the HijackThis log I attached?


Unfortunately I'm not very experienced in network troubleshooting.

You could try a system repair using you're boot disk but I would seek help to try something else first

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