Rundll error loading sdkzh.dll

[kjakemiller]

I recently tried to remove some spyware from my computer and now I get the following message (twice) every time I boot.

RUNDLL
Error loading C:\WINDOWS\sdkzh.dll
The specified module could not be found.

Running Windows XP

Thanks for the help.
Jake

[DMR]

As this is spyware related, I'm moving it to our Security forum.

That error is probably caused by an "orphaned" run entry in your registry; the entry just being a "loose end" left over from the spyware removal. HijackThis can probably remove the entry for you if you aren't comfortable editing your Registry by hand.

Run HJT and look for an entry similar to the following:

O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\sdkzh.dll

If it exists, put a check in the box at the beginning of the entry and have HJT fix it. DO NOT HAVE HJT FIX ANYTHING ELSE AT THIS POINT!!

[kjakemiller]

I ran HJT and deleted the file you suggested, however I was still getting the error message. (now only once). I ran HJT again, found a similar file then deleted it, however I'm still getting the error. Ran HJT for a third time and cant find anything similar to what you suggested. Any other suggestions..I appreciate the help.

[caperjack]

post your hjthis log here .

[DMR]

post your hjthis log here .

Yup. A lot of these nasties can morph and/or reinstall themselves if you don't catch every little piece of them. Let's have that HJT log and we'll see if we can spot the culprit.

Also, did you run Ad Aware, SpyBot, CWShredder, etc. before doing your HJT scan? If not, do so before posting the fresh log.

[DMR]

Sorry- I also forgot to mention that HJT only removes the Registry's reference to the files in the " O4 - HKLM\..\Run" entries; you should find and delete the actual files after fixing them with HJT.

[kjakemiller]

Below is the log...sorry it is so long, I'm hoping you can tell me I should delete most of this stuff. thanks!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE
C:\Program Files\Creative\NOMAD Jukebox Zen\PlayCenter2\CTNMRUN.EXE
C:\Program Files\Creative\ShareDLL\Mediadet.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\Program Files\j2 Messenger\HotTray.exe
C:\Program Files\j2 Messenger\Dllcmd32.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\K. Jake Miller\My Documents\Jake Dell\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#44272
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#44272
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#44272
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AlxTB BHO - {F1FABE79-25FC-46de-8C5A-2C6DB9D64333} - C:\WINDOWS\System32\AlxTB1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {3CEFF6CD-6F08-4E4D-BCCD-FF7415288C3B} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [CTStartup] "C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE" /run
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O6 "USB001" /M "Stylus C82"
O4 - HKCU\..\Run: [NOMAD Detector] "C:\Program Files\Creative\NOMAD Jukebox Zen\PlayCenter2\CTNMRUN.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: j2 Tray Menu.lnk = C:\Program Files\j2 Messenger\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\j2 Messenger\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0075546E-5D3D-11D2-A3E5-0060971304D8} (WTX_Installer Class) - http://www.webtrends.com/Download/Browser/Plugins/WordUtils/v4.0/Microsoft/wtx_setup.dll
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0530095435570d904301/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {8C42D15B-D8C2-40AD-9A06-3F27F58AE33E} - http://www.search-climbers.com/download/uninstall/KeywordsUnInst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F104576A-91BA-40AD-91DE-2C2080133900} - http://www.searchclimbers.net/download/cab/ieplugin.cab

[DMR]

Among other things, you seem to have a variant of the CoolWebSearch parasite. You should download and run CWShredder; see the following for more info:
http://www.daniweb.com/techtalkforums/search.php?searchid=74106

Also, have HJT fix these:

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0530095...ip/RdxIE601.cab
O16 - DPF: {8C42D15B-D8C2-40AD-9A06-3F27F58AE33E} - http://www.search-climbers.com/down...wordsUnInst.cab
O16 - DPF: {F104576A-91BA-40AD-91DE-2C2080133900} - http://www.searchclimbers.net/download/cab/ieplugin.cab

There may be more to do to, but take care of the above before posting a new HJT log.

[kjakemiller]

worked perfectly....Thanks for your help!

[pro_baby2008]

error loading how can i correct this problem specified module not be found if i click ok resume using the pc as normal

['Stein]

Probaby, we have to ask you to post your problem inside a new thread.

We'll help ya from there.

Thanks.

[DMR]

Probaby, we have to ask you to post your problem inside a new thread.

We'll help ya from there.

Thanks.

Yes, exactly.

pro_baby2008,

First of all- welcome to DaniWeb :)

We ask that members not tag their questions on to a thread previously started by another member (regardless of how similar your problem might seem). Not only does it divert the focus of the thread away from the original poster's problem, but it also makes it less likely that you yourself will get the individual attention that you need.
Also- submitting multiple posts about a question or problem is not allowed here; please post your question only once, in the most suitable forum, and we will respond to it as soon as we can.

Please start your own thread and post your question there. In your post, please give us as much detail as possible, including the full and exact text of the error message you are receiving.

If the error message you are getting is exactly the same as the message that the member who started this thread was getting, you have at least one malware infection on your computer. When you start your new thread, please do the following:

Download the (free) HijackThis utility. Once downloaded, follow these instructions to install and run the program:

Create a folder for HJT outside of any Temp/Temporary folders and move/extract HijackThis to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...".
Save the log in the folder you created for HijackThis; the saved file will be named "hijackthis.log". Open the log file with Windows Notepad, and cut-n-paste the entire contents of the Notepad file here.

The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

For a full description of our posting guidelines and general rules of conduct, please see this page:

http://www.daniweb.com/techtalkforums/faq.php?faq=daniweb_policies

Thanks for understanding.