Member Avatar for grgreen

I have a user on Word 2000. She regularly inserts jpeg files into Word. This has worked fine in the past. Today, it would not insert the image. Instead it would just insert the image file name in place of the acutal image. I've tried inserting/copy, paste from the camera itself and from the images on the HDD itself. If you copy a picture from an existing Word document and paste into the new doecument it works fine.

Any thoughts?

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Dani AI

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A few focused checks that usually fix Word showing filenames or placeholders instead of pasted images.

Since 's format-suspicion was already ruled out by , the problem is most likely inside Word (display/clipboard handling) rather than the JPEGs themselves. Try these steps in order:

  • Toggle picture placeholders and view mode: Tools -> Options -> View tab -> make sure "Picture placeholders" is NOT checked. Also switch to View -> Print Layout (images can be hidden in Draft/Normal views).
  • Verify the clipboard supplies a bitmap: copy the image, open MS Paint and Paste. If Paint receives the image, Word should too. If Paint does not get a bitmap, the source program is copying only a filename/HTML snippet.
  • Use Paste Special in Word: Edit -> Paste Special and choose a bitmap/metafile format instead of default HTML/Text. This forces Word to accept the image data rather than a link.
  • Test without add-ins/global templates: start Word with add-ins disabled (run winword /a) and try paste/drag. If it works, disable suspicious add-ins (Tools -> Templates and Add-ins).
  • Reset the global template: close Word, back up and rename Normal.dot (Word will recreate it). Caution: this removes custom styles/macros—backup first.

If none of the above works, install the latest Office 2000 updates/service packs and consider a Repair install as a last resort. Summary checklist: uncheck picture placeholders, confirm Print Layout, test clipboard via Paint, try Paste Special, run winword /a, and reset Normal.dot.

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Member Avatar for MidiMagic

Is it just one image? If so, the picture might not be in a real .jpeg format. As an example, it might be saved in a .gif format, but named with a .jpeg extension.

Member Avatar for grgreen

Update:

The problem happens with all jpeg images. They are jpegs. You can insert the picture using the Insert>Picture>From File from the menu. But the copy/paste and drag and drop functions don't work.

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