Member Avatar for emma_08

Hello Everyone. I'm New to this forum....
I purchased a toshiba Laptop from a buisness bankrupsy sale. Everything was great all working find until I tried to install the internet. The wireless conection was all found but when I tried to run the install disc for the provider it says please contact the administrator!!!! I tried to delete windows but had the same problem, I have a windows disc to try and install a new copy but of corse I CAN'T.......

Has this notebook had it???

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  • Latest Post Latest Post by caperjack

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A few focused diagnostics and safe next steps that will avoid unnecessary expense.

First, figure out whether the prompt is happening before Windows starts or while Windows is running. If it appears before the Windows logo (right after power-on) it is most likely a BIOS/supervisor lock; if it appears after Windows loads or only when running the provider installer, it is an operating-system account restriction. That distinction decides which tools and fixes apply.

If it is OS-level: try booting to Safe Mode (press F8 during boot) and see whether the built-in Administrator account lets you in. If you can sign in, use Control Panel -> User Accounts to create or promote an account with administrative rights or reset the other account. If the built-in Administrator is unknown or disabled, there are well-known offline password-reset utilities (for example, Offline NT Password & Registry Editor or Hiren's BootCD) that can reset Windows account passwords — use only on a machine you own, follow instructions carefully and accept the small risk of data changes.

If it is BIOS-level: manufacturer or service intervention is often required. Toshiba models sometimes require service procedures to clear a supervisor password; attempting hardware resets (CMOS battery removal, jumpers) varies by model and can cause other issues. A shop or Toshiba support can confirm the correct method and will typically ask for proof of ownership.

Before any reset or reinstall: back up personal files. If the machine will not boot, remove the drive and copy data to another computer via a SATA/IDE-to-USB adapter, or boot from a live USB to extract files. Also locate the OEM product key (COA sticker) before reinstalling. Given ’s sensible point about getting professional help if unsure, get a tech involved when BIOS locks or complex repairs are suspected.

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Member Avatar for caperjack

please contact the administrator!!! you became the administrator when you bought the laptop! no need to reinstall windows ,to use wireless ,what install disk from the provider you were trying to install .

I tried to delete windows !!!! you cant just delete windows ,you would need to format the harddrive to get rid of windows ,and you would need a winxp cd to reinstall winxp .and some knowledge of computers

Member Avatar for emma_08

I'am new to all this.. I do realise though that the notebook has some sort of code on. It is asking for the Computer administrator code... So I thought I would need some sort of password that the company put on.. If I'am wrong I'am sorry, But I 'am New to this!!!!!

Member Avatar for caperjack

It is asking for the Computer administrator code... So I thought I would need some sort of password that the company put on..

wel lim sorry ,you didn't say in first post that is was looking for a code/password ,just contact admin ,best to take to a pro and have them format and reload winxp for you ! good luck .

Member Avatar for emma_08

Thank-You for your help. I think I will take to a pro!! A little less stressfull that way!!

Again, Thank-You for your help....

Member Avatar for caperjack

Thank-You for your help. I think I will take to a pro!! A little less stressfull that way!!

Again, Thank-You for your help....

Good decision !
your welcome

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