I am trying to restore my laptop (studio xps 16) to factory settings using the recovery image. If I look in my computer, i can see C and D drives. D is my recovery partition with 7gb full out of 10gb. This is good and dandy except when i open the D drive, there is one folder that says RECOVERY that is empty. Why is it empty when there are 7gb's of files in there? I already have hidden files shown. I don't know how else to restore my laptop. Any ideas?
Also, I downloaded partition wizard home edition and i was able to view the files on the recovery partition. For some reason this program lets me see them, so i know they are there. But, when using regular windows explorer to look in the recovery folder there are no files.