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How do I repair this?

Thanks,
JH

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  • Latest Post Latest Post by kristain

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IE failures after a virus cleanup are usually a post‑infection side effect rather than a fresh infection: common causes are a damaged Winsock/LSP catalog, an unexpected proxy set in Internet Options, leftover BHOs/startup entries, or corrupted IE system files. is correct that a HijackThis-style log helps identify background entries; ’s LSP fix suggestion points to a very common cause. The sequence below is ordered to minimise risk and make any followup logs useful.

  1. Create a file backup and a System Restore point before any changes.
  2. Run full scans with an up‑to‑date anti‑malware tool and a second on‑demand scanner so removal is as complete as possible.
  3. Confirm whether other browsers work — if only IE is broken, focus on IE/BHO/registry issues; if all browsers fail, focus on the network stack.
  4. Check IE proxy settings: Internet Options → Connections → LAN settings; remove unexpected proxy entries or scripts.
  5. Reset Winsock/TCP‑IP from an elevated command prompt, then reboot:
netsh winsock reset
netsh int ip reset
  1. If the Winsock reset does not restore connectivity, LSP repair tools (LSPFix and similar) can help but carry risk—use them only after backing the registry and creating a restore point.
  2. Use Autoruns/Process Explorer or a HijackThis scan to capture startup items, BHOs and loaded DLLs. Do not run “Fix checked” blindly in HijackThis; capture the logs for analysis instead.

Include the following when requesting forum help so responders can act quickly: Malwarebytes (or AV) scan log, a HijackThis/Autoruns listing, the exact IE error message, OS and service pack level, and whether other browsers/networks behave the same. Also try sfc /scannow to repair missing system files (may require install media). If multiple repair steps fail, a System Restore to a pre‑infection point or an in‑place repair install normally restores IE without a full reinstall.

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Member Avatar for jmh@pcs

Yes I have using Malwarebytes. Since I am not a techy not sure I want to use HijackThis since I don't know about all the background codes and their meanings/usage.

Thanks!

Member Avatar for main()

Right, you don't have to be tech illiterate to use Hijack This.


Please run a system scan and copy the log it produces onto this thread so we can analyze it and see if there is anything running in the background or any unwanted registry changes.

Have you ran a scan with Malwarebytes yet? If so please post the log here too.

Edited by main() because: n/a
Member Avatar for kristain

How do I repair this?

Thanks,
JH

Go to Google. Search for LSPfix. Download the program and run it. It should restore the LSP Problems which has been caused by the removal of Spyware etc. I had a similar problem caused by Antivirus software sometime back.

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