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sup guys, i searched everywhere on the web for a solution to my problem.
i work for a company of over 1500 users and only 3 are experiencing this problem.

they can only receive e-mail(outlook) when they refresh the folder. i mean if i send them an e-mail they wont see the mail until the click another folder or the send and receive button. i checked the seetings to receive every 3 mins and notihng happens. i compared the options of outlook with others and are the same.
1 user has office 2000 and windows xp
2 user has office xp and windows xp

i know is a client side problem not on the server, cause i created their profiles on other machines and they work fine.

they are all updated to office sp3 and all the windows patches.
any suggestions

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Last Post by Barry Taylor
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Hello,

Not having Outlook here locally, I cannot search the menus out and see. Is there a menu setting within the program to poll the server every X amount of minutes, and update automatically?

I agree it is a client problem. If you logged into these machines using your Domain account, and you setup your profile on that machine, can you receive your email properly? If so, I would suggest that the problem is in the user's NT profile, and you may need to rebuild them. If your email does not work properly, then I would blame Outlook or the OS, and remove the Outlook client, and re-install.

If that is a lot of work, you may need to simply educate the users to hit F5 once in a while to update the folders.

Good Luck

Christian

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export/back-up their msgs, address book(s) & contacts and any other pertinent info/data (like settings, templates, etc); delete & then re-create their client-side mailbox. prior to importing/restoring previous msgs/data test mailbox. if issues persist mail client is corrupted & needs to be reloaded.

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Hello,

Not having Outlook here locally, I cannot search the menus out and see. Is there a menu setting within the program to poll the server every X amount of minutes, and update automatically?

Christian

i checked the seetings to receive every 3 mins and notihng happens.
i did check and nothing. is just a random problem..trying to see what those 3 users have in commom

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what kind of mail server do you have? Imap? POP3??

i think is imap.

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export/back-up their msgs, address book(s) & contacts and any other pertinent info/data (like settings, templates, etc); delete & then re-create their client-side mailbox. prior to importing/restoring previous msgs/data test mailbox. if issues persist mail client is corrupted & needs to be reloaded.

their profiles work on other machines, made from the same image. with no problems, i'm thinking is something they installed, as they have admin rights.

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Jiggie make sure the Windows Firewall is turned off, it has produced the identical problem on my own network following a roll out of XP SP2.

Barry

PS you can control this through Group Policy :)

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