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I can't burn dvd's or cds. I have sent them the error messages in log files and also the info tool info. Anyone else experienced this? Is there something else out there that works better for burning cds and dvds?

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  • Latest Post Latest Post by CT Jim

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For : when you have a camcorder-produced DVD structure you must burn it as a DVD-Video project, not a loose data disc. Put the entire VIDEO_TS folder (and AUDIO_TS if present) at the disc root and use a DVD-Video burn/author mode or create an ISO first and burn that. If the authoring/burn step in your current suite fails, try a dedicated free burner (for example, author with DVD Flick and burn the resulting VIDEO_TS with ImgBurn or burn the ISO ImgBurn creates).

Quick checks that often fix “won’t burn” symptoms: confirm the drive firmware is current; try a different brand and type of blank disc and a slower burn speed; test the drive by burning a small data disc; and try the same burn on another PC to separate software vs hardware problems.

For (corrupt update/uninstall): use the Microsoft Program Install and Uninstall troubleshooter or a reputable uninstaller (Revo Uninstaller) to remove broken entries. If files are locked, boot to Safe Mode and take ownership before deleting the leftover program folder. Example Windows commands (run from an elevated command prompt) to take ownership and remove the folder:

takeown /f "C:\Program Files\Nero" /r /d y
icacls "C:\Program Files\Nero" /grant Administrators:F /t
rd /s /q "C:\Program Files\Nero"

After cleanup, reboot and reinstall a compatible, updated burning package or use a modern alternative. Back up the registry and create a restore point before manual removals. If virtual-drive/packet-writing drivers are present (InCD/SPTD-like drivers), remove those first via Device Manager or their vendor uninstallers.

If problems persist, capture the installer/burn logs and the Windows Event Viewer error around the failure time before seeking more help — those logs pinpoint whether the issue was driver/firmware, media, or a corrupted installer.

Member Avatar for Member #23858

Trying to burn a dvd but it just won't go. It is one from a vid camera. I have tried many things and finally got it to burn to the hd which it wouldn't even do earlier. Which files do I put in the bin to burn?
Here is a list.
video_ts.bup 12kb bup file
video_ts.ifo 12kb ifo file
video_ts.vob 144kb mpeg file
vts_01_0.bup 50kb bup file
vts_01_0.ifo 50kb ifo file
vts_01_1.vob 1,048,574 kb mpeg
same 2
same 3
same 4
I am working with nero 7 ultra edition enhanced.

Member Avatar for CT Jim

My impression of this product changed dramatically
on 7/31/07 when I rec'd a notice that an update was available. I made
the HUGE mistake of downloading the update|| As I followed what was
going on, I noticed that many files were being replaced in their
entirety but I assumed this was normal. Long story short: "Fatal error
in installation." (||) I have tried the various Nero "Cleaning Tools"
but nothing works. I tried manually deleting some of the 133 files but
was told I couldn't via various messages. I tried Nero Support and I
feel I'm getting nowhere since I keep getting different support guys who
want me to send them Microsoft Paint "pictures" of the error messages
instead of my word-for-word description of what happened when I tried
various deletion/ clean-up methods. Has anyone out there faced this
problem and resolved it without going thru a complete System Restore? I just want to completely remove this tentacled monster from my Windows XP, SP2, Hp m7330n computer.


The above was sent to a website other than Nero in an effort to get help
since I can't get the help I need from the Nero 7 "support (?) people.
The only part of this monster that I could remove from my computer was
under, "Add/Remove Programs." The product still remains as a program
folder under in my "C" Drive. There are 133 sub-files| Would greatly appreciate any help anyone could offer to put off a System Recovery . Thanks!

Member Avatar for CT Jim

My impression of this product changed dramatically
on 7/31/07 when I rec'd a notice that an update was available. I made
the HUGE mistake of downloading the update|| As I followed what was
going on, I noticed that many files were being replaced in their
entirety but I assumed this was normal. Long story short: "Fatal error
in installation." (||) I have tried the various Nero "Cleaning Tools"
but nothing works. I tried manually deleting some of the 133 files but
was told I couldn't via various messages. I tried Nero Support and I
feel I'm getting nowhere since I keep getting different support guys who
want me to send them Microsoft Paint "pictures" of the error messages
instead of my word-for-word description of what happened when I tried
various deletion/ clean-up methods. Has anyone out there faced this
problem and resolved it without going thru a complete System Restore? I just want to completely remove this tentacled monster from my Windows XP, SP2, Hp m7330n computer.


The above was sent to a website other than Nero in an effort to get help
since I can't get the help I need from the Nero 7 "support (?) people.
The only part of this monster that I could remove from my computer was
under, "Add/Remove Programs." The product still remains as a program
folder under in my "C" Drive. There are 133 sub-files| Would greatly appreciate any help anyone could offer to put off a System Recovery . Thanks!

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