Member Avatar for lovemehate

Okay first heres the issue---

my internet drops so often that i cannot use messenger. play online games such as World of warcraft, or even watch streaming videos. and u can forget about downloading anything. this started about a week ago.

why not get tech support right? ....well heres that issue
I moved to Mexico City, and the service here is beyond TERRIBLE it took 3 weeks just to get connected. and barily worked a month. and they dont send out people...they say give us 48 hrs blah blah. nothing gets solved so thats that.....

heres what i tried

Physicaly and manully resetting the modem, unplugging power all that stuff none of that help it. its not just my pc we are connect two via cables. and one wireless and they all seem to have the same issues (the wireless seems to work a lil better i tried on my PSP)

i really dont know what todo. i can wait another month and MAYBE get help ....

heres my pc stuff

Internet, Prodigy infinity or something.
Windows XP sp2
2gig ram
512 generic video card
120 gig HD....
modem is 2701HG-T Gateway
and am using some generic swtich....but that duzent seem to be the issue

note-
I can view pages. most. and i do often get ¨server reset¨ (every few mins) and i keep refreashing and well thats okay i guess.....

thanks for reading and please help if u can

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Dani AI

Generated

Quick assessment: since multiple wired machines and at least one wireless device drop at the same times, the fault is more likely the modem/router or the ISP/line than a single PC. As noted, local resets didn’t help — the next step is to gather objective logs that show where the break happens and when, then present those to the provider.

Practical isolation steps (do them in order and record timestamps):

  • Bypass the switch: plug one computer directly into the gateway/modem and test.

  • Run continuous pings to the gateway and to a reliable Internet address, saving output to a file so you have timestamps. From Windows XP command prompt:

    ping -t <your_gateway_ip> > C:\ping_gateway.txt
ping -t 8.8.8.8 > C:\ping_internet.txt

    Stop with Ctrl+C and inspect for packet loss and gaps.

  • When a drop happens, immediately run:

    tracert -d 8.8.8.8 > C:\tracert_after_drop.txt
pathping 8.8.8.8 > C:\pathping_after_drop.txt
ipconfig /all > C:\ipconfig.txt

What to check on the modem/router: the admin/status page for sync time, SNR margin, attenuation, CRC/FEC error counts and the event/log of reboots or carrier resyncs. Note firmware version but do not update or reset settings without saving the config.

If the direct-connection pings show the same interruptions, collect the files above and contact the ISP. Ask them to check the physical line and modem sync stats and provide the timestamps and logs you recorded. If problems stop when on mobile/3G or another upstream, the ISP is almost certainly at fault. If everything is stable only when directly connected and the switch or router shows problems, replace that local device and retest.

Member Avatar for lovemehate

after more trial and error nothigns changed. bu t what it feels like the connection between the net and pcs are resetting or dropping every 10-15mins i been playing with the wireless no change either....

Member Avatar for lovemehate

anyone please?

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