Member Avatar for STP72

I have Symantec Enterprise Edition of Norton operating with an OS of WIN 98. When downloading all the new Anti-Virus updates all the users but one are receiving the new updates. What could be causing this, and what can I do to get this one user up-to-date updates. :eek:

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Dani AI

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Quick, practical checklist to isolate a single machine that isn’t receiving Symantec/Norton updates. Start by gathering exact product and updater versions (NAV and LiveUpdate), the last successful DAT name/date, and any LiveUpdate error code or message — those three items shorten diagnosis dramatically. As suggested, capture how updates are delivered (direct LiveUpdate vs. an internal mirror/LiveUpdate Administrator) so you know which layer to probe.

  • Reproduce and capture: run LiveUpdate/Update Agent on the problem PC and record the full error text and timestamp. Check the updater and NAV log files in the product folder and compare the problem client’s entries with a working client for the same time window.
  • Network and proxy: verify DNS resolution and connectivity to the update host from the client (example tests: ping/nslookup or open the update URL in a browser). Confirm Internet Explorer / system proxy settings and any local personal firewall are not blocking the updater.
  • Local state: confirm adequate free disk space, correct system date/time, and that DAT files aren’t locked or corrupted. Temporarily rename the local DAT or LiveUpdate cache and force a fresh download to rule out a bad local file.
  • Management/identification: if using a central update server, confirm the client is in the correct group/policy, that its machine name/ID isn’t duplicated, and that the client is authenticated to the mirror. Check the server’s replication/logs for that client’s attempts.
  • Recovery: backup settings, reinstall or repair the LiveUpdate/agent if logs suggest a corrupted updater, then re-register the client. Collect error codes and logs first; don’t reinstall blindly.

Notes and cautions: ’s point about moving off very old OSes is valid — older clients can fail silently as protocols and vendor support change. As noted, focus on what makes that single machine unique (local security software, different subnet, or a different image). When escalation is needed, provide Symantec support with the NAV/LU versions, exact error codes, timestamps, and the relevant client and server log excerpts.

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Member Avatar for MAD_DOG

I know people will answer this differently then me but, get off Win98.

Member Avatar for TheComputerGeek

What version of NAV? What are you using to update NAV?

Member Avatar for kc0arf

Hello,

You are using 98, and all the computers are getting their updates except for ONE. I would be checking to see what is making that one computer unique. Different IP address? Networked properly? On all the time to receive the update? Different control panel setup? I would be leaning that direction.

I do agree that a migration from 98 would be quite smart for you, especiallyif you are in a business and need updates. But we need to rememeber that those decisions COST money, and your firm might not be prepared for that.

Christian

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