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Alijo 0 Newbie Poster

Hello Guys,

Anyone familiar with the Contact Center Solution? What's the difference between Call Center and Contact Center ?

I need to know how well it cover the following features:

-Monitoring agents activities

-Statistical Reports of the agent's performance.

I also searched on internet, I find this website, does anyone heard about them? Call Center Solution

Any advice, direction or suggestion will be appreciated.

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