Member Avatar for ankit1122

hello

i use

to make changes directly to my website from netbeans but it doesn't work...

can anyone tell me about what to fill in hostname??

i used my websites name .....www.gigname.com

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A compact troubleshooting checklist and clarifying notes to follow up on and — and specifically for (who used www.gigname.com as the host).

Common cause

  • The FTP/SFTP host name is often different from the public site URL and the hosting control panel or welcome email will show the correct server name and protocol (FTP, SFTP/SSH, or FTPS/TLS). Hosts also require the correct remote folder (e.g., /public_html/, /www/).

Steps to diagnose

  1. Obtain the official FTP/SFTP settings from the host control panel or help screens (host name, protocol, port, username, remote folder).
  2. Verify the same credentials with an external client (FileZilla or the command line). If that fails, the issue is host/credentials; contact host support.
  3. If the external client succeeds but NetBeans fails, confirm NetBeans project Run/Deployment settings: protocol, host, port, remote folder mapping and whether upload-on-save is enabled.
  4. Toggle Passive vs Active mode if transfers stall.
  5. Inspect the NetBeans Output/IDE log for the exact error (authentication, connection timeout, TLS error) — the message points to the fix.
  6. Check local firewall, antivirus, or corporate proxy that might block FTP/SFTP ports.

Quick example settings and connectivity checks

Host: ftp.example.com
Port: 21      # FTP  (use 22 for SFTP)
Protocol: FTP or SFTP
Remote Dir: /public_html/
Passive Mode: ON

# quick connectivity test (Linux/macOS)
nc -vz ftp.example.com 21
# or
telnet ftp.example.com 21

Notes

  • Hosting help screens (as suggested) are authoritative for the correct hostname and protocol.
  • Credentials should never be posted in public.
  • If the host requires SFTP/SSH access, confirm the account has SSH enabled.

Recommended Answers

All 3 Replies

Member Avatar for Benjamin_11

That is most likely your ftp host name, which is different than your site url and usually like: ftp.xyz.com

Edited by Benjamin_11
Member Avatar for ankit1122

i have one it but not working

Member Avatar for almostbob

likely the best place to look is the Host's helpscreens,
to get accurate detail on the ftp settings requirements,
then enter that to netbeans ide ftp section

the page linked to shows demonstration data in the fillable fields, not real data

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