Member Avatar for Roebuc

Has anyone heard of or better yet have experience with these programs? I am starting a computer repair business, I live in MT and I have a big truck. A program like these could save me a ton in gas and mileage since my customers can be up to 100mi away. Not to mention not having to drive through blizzards for a simple spyware or virus problem. Any feedback on either these two or if you know of another access computers remotley program would be greatly appreciated. The program needs to be something that the client does not need to load onto their computer and is faily simple to use if I need them to do anything. Thanks.

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For a mobile, long‑distance repair setup like described, the main priority is minimizing client friction. For one‑off troubleshooting choose an ephemeral “quick support” flow (short session code or single EXE the client runs); for recurring maintenance use a light unattended agent with a strong password/2FA. Examples of quick‑support workflows are TeamViewer QuickSupport and Google’s Chrome Remote Desktop. (teamviewer.com)

If billing, audit trail, or multi‑tech workflows matter, consider a purpose‑built paid product that includes session recording, PIN/session validation and integrations with ticketing — those features are core to LogMeIn Rescue’s service offering, which is aimed at enterprise/support teams. For a solo or low‑volume business, evaluate lower‑cost cloud tools and confirm licensing before committing. (logmein.com)

If cost is the driver and a free approach is desired, VNC‑based tools still work but take more setup. UltraVNC’s SingleClick can produce a tiny EXE clients run (no full install) and you can pair it with a repeater/NAT connector to avoid manual port‑forwarding — but build, sign and test your SC package across Windows versions, and document exactly what the client must click ahead of time. Test remote UAC, multi‑monitor behavior and file transfer before charging a customer. (uvnc.com)

Security and trust are critical: remote‑access software is commonly abused by scammers. Always verify the customer (pre‑arranged code or invoice), use unique session IDs, record sessions where lawful, and refuse unsolicited pop‑up calls for access — consumer agencies strongly warn about tech‑support scams. Keep a short pre‑call checklist (ID, expected session code, confirm no pop‑ups) and log session start/stop times for billing and dispute protection. (ftc.gov)

Notes tied to this thread: and highlighted network issues that make VNC fiddly; and raised persistence and licensing trade‑offs; weigh those trade‑offs before deciding which workflow to standardize.

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Member Avatar for DimaYasny

logmein. VNC is good, but it requires the customer to open ports, while logmein works through http.
if you are prepared to buy the tool, you should also consider webex - much more professional tool, all the big support companies use it

Member Avatar for Michael_Knight

You can configure VNC to work through ports 80 or 8080 or even set up port forwarding.

Member Avatar for ScudRunner50

I've used Rescue, its pretty nice and the only time I had an issue was when I was working with a customer who was very technologically challenged. I've since quit doing private work and am now back in a sys admin position, but I still use LogMeIn Free version for the remainder of my clients, this does require that you install it on their system and show them how to enable and disable the program (pretty easy, right click on sys tray icon)

Hope this helps!

Member Avatar for bytesize

UltraVNC is pretty good, especially since they release SingleClick. The downside is that its very fiddly for the end user to install, plus the session doesn't persist across restarts.

LogMeIn Rescue is a fantastic product that I couldn't be without, but it does come at a high price.

If you want to do remote support with LogMeIn but don't want to pay money for a licence you might want to try

These guys combine LogMeIn rescue with PayPal so you can charge customers by the minute for doing remote support with LogMeIn Rescue.

Its worth using this to try out the software before purchasing your own LogMeIn Rescue licence.

Take care,

Dean

Member Avatar for Craig_4

You may try using a R-HUB remote support server for all your remote support needs.

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