I'm currently in the planning stages of starting an IT business and would like to elicit some advice. The business will be similar to a "Geek Squad" service that will focus on residential and small-business customers.
Services will include: virus/spyware removal, security tune-ups, hardware/software installation, networking, data backup/recovery, and training.
My questions are:
1. For troubleshooting and repairing systems, what are some good (free?) applications that I could carry with me on a thumb drive?
2. What tools should I absolutely make sure I have on me when going on a call?
3. What kind of supplies (cables, hardware, etc.) should I make sure to have on hand when going on a call?
Thanks in advance for any advice or direction you guys might be able to offer.