Greetings. My first post. Found this interesting forum via google. Thanks for having me. :)
Ok, here's situation. I've been doing small business support for 10 years now on the side. Working a regular tech job as well. I'm tired of working for anyone else. Always have billed 'hourly', but that doesn't seem sustaining doing that full time. I have one customer on a monthly basis. My question is...to come up with a model that I can charge current and new customers for based on annual service. Here's an example of where I think I'm getting the short end of the stick. I have one customer with 1 server, store pos system with 2 registers, 20 or so pc's. During a year where there isn't alot of upgrades, breaks, and whatnot, I might only bill them 4 or 5k for the entire year. To me, it seems as thought the IT end of the business is worth more than 1/4 of what someone cleaning the floors is worth. No offense to floor cleaners. Does anyone have something they use in general like this?
Thoughts greatly appreciated.