Member Avatar for twoyorkie

:)I have the problem that i cannot send emails from my pop3 addresses on my website to any Hotmail accounts,they keep being thrown back. Here is an example of the returned email.>>>>>>


SMTP error from remote mail after MAIL FROM:<> SIZE=3266:
host []: 550 Command rejected for policy reasons. For troubleshooting information, go to

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from ([] helo=DAVESMACHINE)
by with esmtpa (Exim 4.63)
(envelope-from <>)
id 1H6wQZ-0004ep-Cr
for ; Tue, 16 Jan 2007 17:05:11 -0500
From: " for holidays" <>
To: "barb" <>
Subject:
Date: Tue, 16 Jan 2007 23:05:23 +0100
Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAN+AEVFmWdROoHgcJUh+lTfCgAAAEAAAADQAvrphEIVOpLm1dsmUoKYBAAAAAA==@>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0084_01C739C2.CF9AB610"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: Acc5umr8xBwkmgitS5+IHd/FPCefcw==
X-MimeOLE: Produced By
Disposition-Notification-To: " for holidays" <>
X-cPanel-MailScanner-Information: Please contact the ISP for more information
X-cPanel-MailScanner: Not scanned: please contact your Internet E-Mail Service Provider for details
X-cPanel-MailScanner-SpamCheck:
X-cPanel-MailScanner-From:
X-Spam-Status: No

This is a multi-part message in MIME format.

------=_NextPart_000_0084_01C739C2.CF9AB610 MimeOLE V6.00.2900.3028

NOW THE PROB is that i am not to good at understanding the jargon therefore the MSN postmaster site did not have a solution that i could easily understand so any help in lay terms would be great thanks !!!

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  • Latest Post Latest Post by sinkrideutan

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Generated

Short diagnosis and a clear plan of action. The bounce you showed means the remote mail system refused the message at SMTP time for "policy" — that usually signals a sending‑server reputation or authentication problem (not a Hotmail account error). and were pointing in the right direction: the sending path or IP that relays your mail is what's being judged. (postmaster.live.com)

Simple step‑by‑step checks (do these first):

  1. Find the sending IP that Hotmail saw by opening the full message headers and locating the last "Received" line before the mail left your host.
  2. Run a blacklist and deliverability check on that IP (or your hosting MX). An online multi‑RBL/blacklist tool will show if that IP is listed anywhere. (lookup.mxtoolbox.com)

Quick fixes to ask your host about (or do yourself if you control DNS):

  • Make sure your domain has a correct SPF record that authorizes your outbound server, and enable DKIM signing. Add a DMARC TXT record (start with p=none to monitor).
  • Confirm the mail server IP has a proper reverse DNS (PTR) that matches its HELO/hostname. These three items are now expected by major providers and can be the difference between delivery and a hard SMTP reject. (mailgun.com)

If the IP really is on Microsoft’s blocklist or you keep getting rejects

  • Sign up for Microsoft SNDS to monitor that IP and enrol in their feedback program.
  • If listed, submit an IP delist request through Microsoft’s delist portal (they provide a workflow and will ask you to show the fixes above). If you’re on a residential/dynamic IP, ask the host/ISP to route mail through a proper relay or move you to a clean static mail IP. (postmaster.live.com)

Quick checklist to pass to support or paste into a ticket for ’s host: sending IP, full bounce text, proof SPF/DKIM/DMARC are in DNS, PTR record, and request to check their outbound IP reputation (or move your mail to a non‑blocked IP). This sequence normally resolves Hotmail/Outlook rejects.

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Member Avatar for TT4Titans

From going to that trouble shooting link and what i read you got black listed.

Member Avatar for twoyorkie

From going to that trouble shooting link and what i read you got black listed.

Sorry don't understand ......by whom? so i can question it .......thanks for your input but i dont think you are correct ..please any other suggestions would be good

Member Avatar for John A

Hotmail's probably got you blacklisted because of the massive amount of spam they recieve everyday from random IP addresses. I don't blame them; they need some way of controlling it.

Probably the best thing to do is to find a reliable SMTP server or use your own, which you can relay your messages through. If the message comes from a email service like Gmail (which happens to provide a SMTP server), they won't block it.

Or you could just contact Hotmail and ask why your email is getting rejected.

Member Avatar for twoyorkie

Hotmail's probably got you blacklisted because of the massive amount of spam they recieve everyday from random IP addresses. I don't blame them; they need some way of controlling it.

Probably the best thing to do is to find a reliable SMTP server or use your own, which you can relay your messages through. If the message comes from a email service like Gmail (which happens to provide a SMTP server), they won't block it.

Or you could just contact Hotmail and ask why your email is getting rejected.

NO NO NO .I think youve got it wrong ...let me explain.......i can receive emails on my 3 pop addresses on my own website AND receive emails to any of my 3 hotmail address's ......
The problem I have is sending a e-mail from my POP addresses to ANY Hotmail address...Hope this clarifies things abit.....HELP

Member Avatar for John A

NO NO NO .I think youve got it wrong ...let me explain.......i can receive emails on my 3 pop addresses on my own website AND receive emails to any of my 3 hotmail address's ......
The problem I have is sending a e-mail from my POP addresses to ANY Hotmail address...Hope this clarifies things abit.....HELP

That's what I mean. Your hotmail addresses aren't blacklisted, your server most likely is. So although your server can recieve emails and serve them through POP, it can't send them to any Hotmail addresses because the Hotmail's server has most likely got you blacklisted.

Member Avatar for twoyorkie

OK JP many thanks ,but your chatting to a muppet who is a bit short of PC lingo.....please explain ,if you have time,as to the way I get out of this mess.......I thought my "server" was the people i get my adsl account from ,or am i wrong again ....thanks for your incredible patience .....Regards in anticipation

Member Avatar for John A

What I mean by "server" is the computer that hosts your website. I don't know how your site is hosted, but I'm assuming it's something like a home-hosted website.

Your email addresses are sent and stored on your server, correct?

So then you want your server to send these messages to your hotmail accounts. Well, due to the massive amounts of spam that hotmail recieves, probably random IP addresses are blocked by default. You haven't done anything wrong, but if they didn't do anything about the spam, everyone would quit hotmail because of the huge amounts of spam.

I hope this makes sense

Member Avatar for twoyorkie

many thanks JP ,i have contacted the web host and am attempting to get them to flush my blocked list !!! Regards Twoyorkie

Member Avatar for sinkrideutan

are you sure the computer/server/system, in short the IP address is blacklisted ?

AFAIK no public e-mail service relays messages not sent by one of it's own accounts. The standard error message should be "relay not permitted"

Conclusion: the FROM: in the header must state a hotmail account if you use the hotmail SMTP server

or

the FROM: in the header must state a gmail account if you use gmail (like I do)

Just give it a try, if you are still bounced, then you most probably are blacklisted

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