I work in an IT Department and at the moment I'm having some trouble finding a Help Desk solution. We need something that we can log tickets with the employee's in the company who run into problems with their computers. We also need to be able to show statistics on these issues to see how were doing. We also would like to be able to log projects we are working on so if some one comes up to us asking why we haven't finished what they needed done we can show them what we've been busy with on an updated project list. We've looked at HelpSTAR and unfortunately at the moment our CEO has turned down our request to purchase it. Is there any other piece of software similar to HelpSTAR? I've looked at ilient which is the closest thing I have found but there's a bug in it where if you access a certain page you can't access any other links from the left hand navigation menu. So any help is greatly appreciated. The software can be free/open source/etc or if you are unable to find anything of the sort such as that we are willing to pay for something. Thanks!
Recommended Answers
Jump to PostIf your not worried about costs, Altiris is pretty advanced. We use that, and have removed a few other collections of software as that does it all (deployment/helpdesk/audits/licensing & software monitoring etc) This is good, but licensing is a bitch.
I haven't used any other helpdesk software other than …
Jump to PostWe used to use TSD Magic and we also have the 800 pound gorilla of Help Desk, aka Remedy but the one we actually use in my shop is the custom Siebel Help Desk my engineers built. Took them about a week. A good chunk of functionality is out of …
Jump to Postthere is loads of software out there. I used free stuff, like bugzilla and WInventory
Jump to PostMy company uses HelpSpot. We've only been using it for a few months and we're only 200-300 employees, but it works great for us with the functionality you're looking for and then some. Can't recall pricing off the top of my head, but it must have been reasonable or our …
All 16 Replies
We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.