I am the moderator of a forum that contains two groups with opposing views. One group wants frank discussion/criticism (this forum is the official site for a musician) and the other, larger group, likes it peaceful and positive. Since it's an official site, some people feel that it exists to market the musician, as well as provide a place for his fans to discuss his music, and as such should be a very positive place. Others think that discussion of his perceived errors in marketing himself, flaws in the website design and content and criticism of the music he has produced should be an integral part of the forum, and are an accepted aspect of most musicians' official sites. I can see that open discussion makes a forum more dynamic, but am not sure where to draw the line, or how to accomodate both groups. And I'm unsure if I should try to accomodate both groups.
This musician has a fledgling career, so I'm uncertain what kind of forum will be most interesting to his fans, and which will induce more fans to register and participate. Does anyone have a similar situation or experience with this kind of problem?