Member Avatar for Ann Stockton

I am working at a computer that has athe Neoware site as a home page in Internet Explorer. For some reason, a right click will not provide a menu to see the properties of this site, nor do I have a START bar. How do I find out what Windows program runs on it? How do I add a tool bar of any kind on this thing? I've never seen anything like it. Thanks for your input.:rolleyes:

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  • Latest Post Latest Post by wildfire_1971

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This looks like a locked-down shell or a browser started in kiosk/embedded mode rather than a normal desktop session. and pointed toward environmental/configuration causes; below are concrete, low-risk checks and quick fixes that clarify which case it is and what can be done without guessing.

Try these keyboard/Task Manager steps to identify the OS and restore a normal shell temporarily. Use Ctrl+Alt+Del (or Ctrl+Shift+Esc) to open Task Manager, then choose File -> New Task (Run...) and run the commands below:

winver
msinfo32
explorer.exe
iexplore.exe

Running winver or msinfo32 shows the Windows version. Running explorer.exe will start the normal Windows shell and should bring back the taskbar/start area if Explorer is present. Starting iexplore.exe from the Run box gives a regular IE window (if the system isn’t forcing kiosk mode at startup).

To confirm whether Internet Explorer was launched as a kiosk (which hides menus and disables right-click), inspect the IE process command line. If a command prompt is available (Task Manager -> New Task -> cmd), one useful query (where WMIC exists) is:

wmic process where name="iexplore.exe" get CommandLine,ProcessId

If the command line contains -k or the system re-launches a chrome-less browser on every boot, the device is running a kiosk/embedded shell or thin-client firmware. If Explorer can be started you can enable toolbars inside IE by pressing Alt to display the menu and using View -> Toolbars (Menu Bar, Command Bar, Favorites Bar), or use the taskbar context menu (once Explorer is running) to add toolbars. If none of these steps work, the device is likely locked down at the firmware or Group Policy level (common with thin clients); permanent changes require administrative access or changing the appliance configuration.

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Member Avatar for FC Jamison

I might regret this...but can you post a link to the neoware Web site so I can determine where your problem lies.

If it is , the problem is not with the site. I have no trouble right-clicking or viewing the source code of the site.

It would be helpful to know what version of IE you are using and where this computer is located (i.e. home, work, etc.).

If you are at work and the computer is on a network, you should see if co-worker's computers are similarly configured. If so, this setup is by design and you will need to speak to your network administrator.

Member Avatar for wildfire_1971

hmm sounds like you are having sereouse problems 1st of all i would right click on the main windows screen with out been on a website then goto properties if you can then click on settings then move the bar what should be on the bottom right hand side what will change the size of you windows screen to get a tool bar you will be able to download one from microsft at the minute i am useing explorer 7 but explorer 6 is much more easy to use if you are new to the internet hope this advice helps you out and good luck with it all take care and all the best. from wildfire_1971 :-)

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