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turn the back of the device, there is an indented little reset button, click it with its stylus.

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As points out, the MC50 has a recessed reset that will clear a lot of hangs. The following notes complement that advice with safe diagnostics, backup reminders, and next steps so a simple restart doesn’t turn into unnecessary data loss or hardware trouble.

Quick checks before deeper action:

  • Remove any removable media and accessories. Faulty SD/cards or peripherals often cause freezes.
  • Verify the battery and charger/cradle. Make sure the battery is seated and the unit is actually charging; try a known-good battery or cradle if available.
  • Inspect and clean battery and cradle contacts with a lightly alcohol-dampened swab if they look dirty or corroded.
  • If the unit is simply unresponsive, attempt a basic power-cycle or restart first (lowest risk).

If you must restore the unit or reinstall firmware:

  • Back up everything first. Use your PC sync tool or MDM backup to export contacts, app data and configuration. Record Wi‑Fi/enterprise profiles, licenses, and any device-specific settings so you can restore them.
  • Remove media cards before performing any reset or reimage to avoid accidental formatting.

When to escalate:

  • If the MC50 won’t charge, shows hardware faults, or won’t come back after the simple steps above, check the model/firmware info and consult the manufacturer manual or your support team. For corporate or warranty devices, open a support ticket rather than attempting internal repairs.

Final caution: use non-conductive tools for recessed buttons and avoid forcing connectors. These precautions preserve data and reduce the chance of creating a bigger problem while trying to reboot the device.

Member Avatar for serkan sendur

ppt 8800 basically the same product with mc50, here is how to cold boot it :

Rebooting the Symbol 8800/46 PDA
Cold Boot - NOTE: All data will be lost if you perform this operation.


1) Take out the battery in back. To the left of the battery in the battery compartment is a reset button.

2) Hold the half-moon button in the front down while you press the 'reset' button in the battery compartment.

3) Replace the battery.

4) Turn on the device.

If you were successful, the Symbol splash screen will show, and then you will be prompted to calibrate the pen.

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