Member Avatar for Slappey

I emailed to myself an article from an app on my phone. Now it keeps trying to sync the email with my computer and it can't. The email did not go to my computer and I can't erase it off of my phone. Every 15 minutes it I get a notification that it is trying to send the email, but can't.

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— since a simple reboot didn’t clear this and ’s battery-pull suggestion isn’t available on many sealed‑battery Droids, try these software-only steps (in order) to stop the retries and remove the stuck outgoing message.

  • Put the phone into Airplane mode first so the mail app can’t reach the network. Open your mail app, go to the Outbox (or Drafts) and delete the pending message. Turn Airplane mode off afterward.

  • If that fails, force‑stop the mail app and clear its cache: Settings > Apps (or Applications) > All > [Mail/Email] > Force stop, then Clear cache. Reopen the app and check Outbox again.

  • Temporarily disable automatic sync so retries stop while you troubleshoot: Settings > Accounts > (turn off Auto-sync data) or disable sync for that specific account in Accounts > [your account] > Sync settings.

  • If the message still won’t delete, clear the app’s data or remove and re-add the mail account. Warning: clearing app data or removing the account will remove locally stored mail and app settings; make sure important mail is on the server or backed up first.

  • If the stuck item has a large attachment (web article, images), that can block sending. If you can’t edit the message, removing the account or clearing app data is the usual way to drop the attachment.

  • As a diagnostic step, boot into Safe Mode (methods vary by model; commonly: press and hold Power, long‑press “Power off” to get the Safe Mode option, or hold Volume Down while booting). In Safe Mode the app will run without third‑party interference — try deleting the message there.

Last resort: back up any needed data and perform a factory reset. Clearing app data or removing the account generally fixes these “stuck Outbox” cases without a hardware battery pull.

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Member Avatar for Stuugie

Power down, remove the battery, reinstall the battery and then power it back up. That's my signature move when my Android starts acting up and it always seems to work.

Member Avatar for Slappey

Thanks for your reply. My Motorola Droid does not have a removable battery. I have powered down and re-booted, but that did not solve the problem.

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