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HP Officejet R 80 printer/fax/scanner worked just fine until I upgraded to XP SP2.

Anyone have drivers for the scanner part....print works, haven't tested fax.

Thanks, Carrie

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Short, practical checklist to add to what and already suggested. The Officejet R80 printing working but the scanner not being seen after switching to Windows XP SP2 is usually a driver/service/USB detection issue (not the mechanical scanner). The following steps are ordered so they isolate the OS/drivers first, then the hardware.

  • Prepare: log in with an Administrator account. Note the exact HP software name in Add/Remove Programs before removing it (the full AIO package is needed for the scanner, not just the printer driver).

  • Clean install sequence:

    • Uninstall all HP Officejet R80 software from Add/Remove Programs and reboot.
    • Disconnect the printer USB cable before reinstalling.
    • Open Device Manager (Control Panel -> System -> Hardware -> Device Manager). Under Imaging devices and Other devices remove any entries for the R80 or unknown imaging devices (right-click -> Uninstall; if an option appears to delete driver files, accept it).
    • Reboot again.

  • Services and USB checks:

    • Confirm Windows Image Acquisition (WIA) is set to Automatic and is running (Control Panel -> Administrative Tools -> Services). Also ensure Shell Hardware Detection and Plug and Play are running.
    • Try a different USB port and a different USB cable. If using a USB hub, connect directly to the PC.

  • Reinstall drivers properly:

    • Run the HP full-feature installer as Administrator and only connect the USB cable when the installer asks. The scanner/TWAIN components are included in the full package; the plain printer driver alone often does not provide scanning support.
    • After install, verify the device appears under Control Panel -> Scanners and Cameras, or Imaging devices in Device Manager.

  • If it still fails:

    • Test the R80 on another computer to rule out a hardware fault.
    • If HP has no XP scanner driver for that exact model, consider a TWAIN-compatible third-party scanner app (legacy-support tools like VueScan are commonly used for older hardware) as a fallback.

Notes and cautions: avoid removing USB controllers unless troubleshooting indicates a USB driver corruption. Do not run multiple HP installer packages at the same time.

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Member Avatar for Catweazle

Have you tried uninstalling the thing, rebooting and then reinstalling it?

Member Avatar for Fillado

Info about it at HP's site .

Member Avatar for thefemmsfixit

Ok, thanks! I'll work on it again this weekend and let you know.

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