Hi there, i am new to this website and i dont know if i posted this in the right place, but the machine i have is a dying machine and has the ultimate problem ( its corrupt or something)
almost 2 years ago, I was getting like 4 different types of BSOD ( like the NOT_LESS_OR_EQUAL, PAGE FAULT and something DUMP, i dont exactly remember each one) and I spent hours a day researching (the internet and talking to people on it) and talking to dell and them telling me new way to save my computer. I was pretty sure that i got malware or a trojan in my system and was getting increasingly smart
ive done (from what i can remember, but i know theres more ive done)
msconfig, run /chksdk, mcafee scan (most up to date), adware scan, system restore, reformat (this is the most promising one, but doesnt work), stress test (but all signs turned out negative),and i try to reinstall via disk (windows xp home), but it wont b/c for some reason, it cant find any drivers or something so it tells me to quit.
I was stumped, i talked to about 10 different Dell techies and they all told me to do a different test/diagnosis and none of them worked. Like i said, reformatting was the most promising, when i do it ( i sometimes double bag it and do it 2wice in a row) it starts off like a brand new comp, but then my programs start to crash more and more frequently(mcafee, internet, any other programs... most programs keep saying that they are corrupt). It eventually got so bad that my safe mode wouldnt start up and it would just turn straight to a blue screen. I felt like Dell was trying to avoid me shipping it back and trying to run out my warrenty time or something. So i gave it to 2 of these Tech Wizards my dad knows, but they couldnt find out a solution. They were the same people who fixed my other badly broken comp that wouldnt even start up, just stay on loading windows. So i gave up on it for awhile b/c that was like months of stressing over my once called "brand new" comp and i could not get any real help b/c this virus thing was far too advanced i guess.
Now.. its 2 years later (roughly, in present time this was last week) and i asked my Dad just to get my computer fixed for my grad present. He bought the 2 year extended warrenty ($240) for it about a year ago because he didnt want to give up on it. He talked to Dell and they told him to reformat (ugh, here it goes again). So he thinks he fixed my computer (i dont know how he was able to reformat that dead comp though) but i kept telling him that it will slowly die day by day. Now, i saw it dying and I saw the newest Mcafee i had to buy (around $80) FAIL and not only fail to find the virus, but the next day stop working and kept getting like and error that it had to stop protecting me. Now... i didnt know what to do, my programs say they were corrupted again and everything started shutting down for me... but yesterday i remembered that I had a brand new Windows Vista CD i can clean install my comp with. Well i tried it out last night, i even reinstalled it twice because vista had to put my old files into a seperate folder and save it for safe keeping, but i deleted them then re-reinstall to make the current new windows files the old ones. After i did that, today it seemed slightly normal, i downloaded the new mozilla then the new adware trial and then mcafee again. Then today my Mcafee started getting blocked,errored, and forced to stop protecting me. My adware 2008 pro couldnt even detect a critical object.
so ATM, i am awaiting my blue screen i guess, or my eventual internet to crash. So far i spent $2,000 on my comp, plus an additional warrenty, plus the newest Mcafee at the time, then an additional 2 year warrenty (which i remember was $240) and the newest Mcafee ($80) up to date. A clean install of windows through the CD couldnt even stop this trojan/malware/ i dont know what.... at 1st i thought bad RAM but the diagnostic/stress test 2 years ago turned out negative. I know you guys are really smart with computers and could hopefully help me out that would save my life. If you cant, do you think i can get a refund of my Mcafee (it obviously did not satisfy me) and an exchange of my computer?