Ok, here goes i really need help here please help me solve this issue.
my work laptop is a satelite a15. the person before me left company and with the admin password. and i have to reformate so i stuck in the recovery disk and tried to riub it it cam up fine and does everytime but when it asme to press f2 to start the recovery process it hang and it a hard hang. i have to take battery out and unplug.
Please help me