Member Avatar for Mouse82

Hey guys,

I have had a problem with my laptop where when started up the screen remained blank however i fixed this problem via a post on the forum so thanx for that....

....but now when the laptop is booted up it goes to the Toshiba screen where you can press F2 to go to "Setup" or F12 to go to "Multiboot" then it will go into the "Window XP" Screen with the green loading bar however soon after this the screen goes blank and remains like that despite leaving it running for a while..

im not the greatest pc user out there unlike alot on here altho if im shown/told what and ho to fix things then ill have ago, but please try not to get too technical on me will you lol

anyways thanx in advance for any help you guys throw my way

Mouse

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Short summary and what that driver line usually means

Thread shows the machine booting into the XP loader, listing drivers (pci.sys, isapnp.sys, then BTHidMgr.sys) and hanging; eventually fixed it by reinstalling XP and rightly pushed basic recovery checks. When the boot stops at a specific driver filename it usually means Windows hit a third‑party kernel driver (in this case the Bluetooth HID manager supplied with BlueSoleil/IVT) or the filesystem/drive holding that file is damaged — either can freeze setup while drivers are being loaded. (file.net)

A safe, non‑destructive first attempt (if an XP CD is available)

Boot the XP CD, press R for the Recovery Console, log into the Windows install, and rename the offending driver so Windows won’t try to load it. Example (Recovery Console):

ren C:\Windows\System32\drivers\BTHidMgr.sys BTHidMgr.sys.bak
exit

If Windows then boots, uninstall the third‑party Bluetooth stack from Control Panel or reinstall the correct OEM Bluetooth driver. The Recovery Console provides ren, copy, expand and other commands for this work. (en.wikipedia.org)

Backup and hardware checks before reinstalling

If Recovery Console or renaming fails, boot a Live rescue environment (SystemRescue/Ubuntu live) to copy Documents, mail and profile folders to an external disk first — this avoids data loss during later steps. From the same rescue media run memory tests (MemTest86) and check drive health with smart tools (smartmontools / GSmartControl) because bad RAM or a failing HDD often shows as driver hangs during early load. (en.wikipedia.org)

Repair‑install vs clean reinstall

A repair (in‑place) reinstall can save programs and data but the CD must match the installed XP edition and service‑pack level; if repair fails or SMART/memory tests show hardware faults, a clean reinstall (after backup) plus fresh Toshiba drivers from the vendor is the practical route — which is what ended up doing. The Microsoft guidance on repair/install explains the risks and prerequisites. (hlab.stanford.edu)

Notes: renaming the driver is reversible (restore the .bak file later), and if the file is missing or obviously corrupted you can extract a replacement from the XP i386 folder using Recovery Console expand before trying a reinstall.

Recommended Answers

All 10 Replies

Member Avatar for Xlphos

Hey guys,

I have had a problem with my laptop where when started up the screen remained blank however i fixed this problem via a post on the forum so thanx for that....

....but now when the laptop is booted up it goes to the Toshiba screen where you can press F2 to go to "Setup" or F12 to go to "Multiboot" then it will go into the "Window XP" Screen with the green loading bar however soon after this the screen goes blank and remains like that despite leaving it running for a while..

im not the greatest pc user out there unlike alot on here altho if im shown/told what and ho to fix things then ill have ago, but please try not to get too technical on me will you lol

anyways thanx in advance for any help you guys throw my way

Mouse

Hello Mouse,

Have you tried safe mode? Press F8 after the startup screen and before the windows loading screen.

- Let us know if you can enter safe mode.

Member Avatar for Mouse82

Hey Xlphos, thanx for the quick response,

i was able to select safe mode, but the screen is now full with

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\pci.sys

\isapnp.sys etc etc... and it's stuck there

Member Avatar for Xlphos

Okay can you tell me where is stops and tell me what is says.

I suggest entering safe mode with command prompt and type chkdsk /r - This will take quite a while, this will repair some errors on disk.

Do you have the XP CD?

Member Avatar for Mouse82

the last one is

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\BTHidMgr.sys

i selected safe mode with command prompt but im unable to type anything in.

and nope no cd but im pretty sure i can source one

Member Avatar for Xlphos

If you get a CD you may be able to repair XP.

Member Avatar for Mouse82

the only copy i can get ahold of is xp pro and my machine is xp home, would pro be usable or would that be a waste of time?

Member Avatar for Xlphos

I don't think they are compatable. You could try it though boot from pro and select repair; I don't know if it will work. If they aren't compatable it should say.

I would get a linux live CD and back up any data you want. If you could get hold of an XP home CD it would be much better, you only need to repair it.

If you can't and if your system specs are quite good you may be able to run windows 7 RC.

Member Avatar for Mouse82

Hey guys just to let you know that my problem is fixed needed to reinstall xp, just took a while to find a copy.....now all i have to do is install new drivers etc

thanx for the help

Member Avatar for Lauza

Hey guys just to let you know that my problem is fixed needed to reinstall xp, just took a while to find a copy.....now all i have to do is install new drivers etc

thanx for the help

--------------------------------------------------------------

Hi Guys,

I have had the same problem and googled it which brought me to this page.

Mouse82 could you tell me how you did the installation? I have got a windows xp CD however nothing ask me to repair when I insert the CD.

Cheers
Lauza

Member Avatar for fads

Hey mouse i am having the same problem my toshiba equium a210 screen goes blank on startup can u plz giv me the link to the post where u find the solution to this plz

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