Member Avatar for DumbChick

Hi,

Can someone please help me? I am having problems with my laptop, it is about 4 months old. Never had any problems with it before and for some reason now it wont start ujp properly. It also wont start in F8 safe mode!

If I start up normally it brings up the toshiba home page for a second and then i get a black screen.....then nothing!

If I repeatedly hit F2 I can pause the start up on the toshiba screen and select the hard drive, disk drive etc. but then black screen comes up again...then nothing!

Can someone tell me what is going on with my laptop and how to fix it?

You cannot Alt/Ctrl/Delete or anything to get out of the screen, only power down using the power button. I have tried using the battery, using the charger, disconnecting it all and letting it sit for 10mins....what else can I do?

Thanks!

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  • Latest Post Latest Post by A1 data nz

Dani AI

Generated

Building on 's point about warranty, below is a focused, practical triage plan that separates the most likely hardware causes (display, RAM, HDD, motherboard) from software issues. If the machine is still under warranty, stop after the first paragraph and return it to the seller or manufacturer—opening the case can void coverage.

Try these non-invasive checks first:

  • Watch power indicators and listen for beeps or fan activity. Note any repeated beep pattern or an HDD/activity LED flash pattern; those are useful to service staff.
  • Test video output by attaching an external monitor (VGA/DVI). If an external display works, the problem is the laptop screen or inverter/backlight.
  • Attempt to reach the firmware/boot menu (setup). If reachable, confirm the drive is listed in storage devices and reset firmware settings to defaults.
  • Boot from external media (a Linux live USB or Windows recovery USB) to bypass the internal disk. If the system boots from USB, run SMART or disk-check tools on the internal drive; if the disk fails tests, recover data first.

If comfortable with basic hardware work and out of warranty, try these next steps with ESD caution (remove power, touch metal to discharge):

  • Reseat memory modules: remove the SO‑DIMMs, clean contacts, and test one module at a time in each slot.
  • Reseat the hard drive and its connector. If possible, test the drive in a USB enclosure or another PC to check SMART status and copy important files.

If none of the above restores boot or you cannot access firmware, the fault is likely on the motherboard or video subsystem and requires professional repair. For a warranty or repair claim, have the purchase receipt, serial number, and a short list of tests already performed ready for the service center.

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Member Avatar for DumbChick

Have now left it unplugged with the battery out of it all night and it still doesn't work, does anyone have any suggestions?

Member Avatar for A1 data nz

was this a brand new laptop or second hand?

If it was new, take it back to the shop!

If it's second hand, Can you enter setup?

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