Hello! I'm an IT support person with my own 40 year old indy production company. Bought G5 Oct 2004. We use FCP, Dreamweaver MX, Photoshop 9CS and not much else on this G5. One external Western Digital 120G and LeCie DVD burner attached. No third party nor unauthorized software.
No problem with G5 until Jan 05. Then freezes prceeded by slowing processing and cursor, 30 seconds later fans kick into high gear. Apple replaced hard drive. All reinstalled. Worked until same problem Feb & Mar, however we were in major projects and OS & software re-installs kept us going. April no problem.
May 4,'05 began again all same symptoms. Apple Support sent us to warranty service provider (Apple wouldn't do "on-site repair" as I couldn't identify problem?). G5 at service provider for one week couldn't duplicate problem. Brought G5 back to office. Same problem 3 days later.
This time no recovery possible. Apple hardware test wouldn't complete. Cursor froze. After a minute or two the fans kicked in. This is exactly the same problem described in January, 2005. The G5 will not acknowledge the keyboard to Force Quit anything, nor allow a troubleshooting CD to be loaded. This time the G5 will not complete the reboot. The Gray Apple comes up with the twirling wheel. After about a minute, the wheel freezes and a couple of minutes later the fans kick in.
We were able to reset the PRAM, however it made no difference. We opened the side to determine if we could tell what was overheating, however, there was no obvious heat nor a hot smell , so we closed it back up.
We attempted to start-up with a CD, however neither the internal CD/DVD drive, nor the external drive would boot the G5. We re-stared the G5 6 more times to see if the problem would clear. It would not.
Took to same Apple service provided (who left first ticket open). Stayed while they booted computer, same freeze for them. Left three days. They still could not boot the G5. Exchanged their own hard drive. Still no boot. On friday May 20, 05, they asked for 3 more business days to try and resolve.
Called Apple Support requesting help. Apple rep indicated this was only 2nd event as their records showed only the hard drive replacement and a couple of "discussions." Apple Support person said he does not see evidence for a replacement, loaner, etc at this point.
Apple service provider is to re-install OS and let us know next week.
We're at wits end to provide service to our clients while keeping afloat with a 667 powerbook and taking on water fast.
Any thoughts appreciated. Thank you! Martin