Member Avatar for idRATHERgoHUNT

i tried to update my ipod with new songs etc and i turned it on and it just says Do Not Disconnect.....It WONT GO FRIKING AWAY HELP NOW! :twisted:

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  • Latest Post Latest Post by Helplease

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Short context: reported an iPod stuck on “Do Not Disconnect…”. Several replies (notably and ) pointed to soft resets and ejecting from the computer — good first steps. If those didn’t clear it, the device is likely stalled mid-update/restore or the iPod’s disk is having filesystem/communication problems. The guidance below focuses on safe, next-level troubleshooting that won’t repeat earlier advice.

Start with non‑destructive diagnostics:

  • Try a different USB port, and a known-good cable (original Apple cables are best).
  • Connect to a second computer with iTunes installed (turn off automatic sync on that machine before connecting). Seeing the iPod on another computer can isolate whether the problem is the original PC or the iPod itself.
  • On a machine where the iPod appears as a drive, copy any recoverable files off it, then run the OS disk repair: Disk Utility on macOS or chkdsk on Windows. Repairing the filesystem can clear a stalled update without a full restore.

If diagnostics don’t help, use iTunes’ Restore (this reinstalls firmware and erases the iPod):

  • Back up your iTunes library first, disable auto‑sync, then choose Restore in iTunes. If iTunes can’t complete the restore, try the same restore on a different computer or reinstall iTunes/Apple device drivers on Windows. Putting the iPod into its model‑specific recovery/disk mode can make it visible to iTunes — check Apple’s model notes for exact key presses for your iPod.

For ’s headphone question: test with another pair, inspect/clean the jack (compressed air, gentle probe with a toothpick for lint), and see if the detection changes when you wiggle the plug. Persistent failure usually means a broken detection switch or jack, which requires servicing.

If all software and file repairs fail, the issue is probably hardware (faulty jack, failing hard drive, or corrupted firmware) — at that point professional repair or replacement is the safer route.

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Member Avatar for mikeandike22

ipods are evil, they have bad sound quality, they are poorly built, and are overly priced. you are going to have to send your ipod back to apple to fix it, they might be able to fix the problem at the apple store so you can go there first.

Member Avatar for Zachery

Have you tried contacting apple customer support? or looking at their FAQ's ?

and mike, please if your not going to post something constrctive, please don't post at all.

Member Avatar for mikeandike22

i did post something constructive i told him to goto the apple store and have them look at it.

Member Avatar for digger

Reset the ipod. This happened to mine and that fixed it. I unplugged it first though as I still had all my stuff in itunes anyway.
Apple suggests locking/unlocking a couple of times and reset it.
Had to do it 4 times on another occasion and it's worked fine since.

Member Avatar for birdfeed25

I've also had to reset mine a few times. Its easy to do and fixes the problem. Also, if your ipod is connected to your computer but after updating the "Do not disconnect" doesnt go away... you can go to My Computer, right click the ipod, and Eject it.

Member Avatar for Helplease

What do you do if your iPod doesn't pick up on if your headphones are plugged in?

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