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Good day gentlemen!

Anybody have tried flashing/upgrading HP Pavilion dv9700(service tag dv9819wm). Ive got this "TPM or TPM has a problem". I need to upgrade or flash my bios. I dont have usb floppy drive. But I have a usb flash drive of 4gb. Anyone can show some solution? I tried flashing the Phoenix bios using pflash16 but no luck.

Thank you!

Edited by PinoyDev
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Short summary tied to the thread: reported the boot message "TPM or TPM has a problem" and tried a Phoenix pflash tool; suggested safe-mode/restore and RAM reseating. Those quick checks are reasonable, but on many HP Pavilion dv9/dv9700-era systems the safest next step is to try the official HP emergency BIOS-recovery path before using third‑party flasher tools (wrong image or wrong method can permanently brick the board). ()

Practical recovery workflow to try (use a second working Windows PC): download the exact HP BIOS SoftPaq for the laptop’s product number, run the EXE on the working PC and cancel the installer so the files are unpacked, then find the ROM/ROMPAQ (.bin/.sig or equivalent) inside the C:\SwSetup\SPxxxxx folder. Prepare a FAT32 USB stick named HP_TOOLS and create the folder path Hewlett‑Packard\BIOS\Current (or \New) and copy the BIOS binary and signature there. With the failing laptop plugged into AC, insert the USB, then press and hold Windows+B and press Power to invoke HP’s emergency BIOS update; the utility will look for the files on the USB and attempt a reflashing. Follow on‑screen prompts. (h30434.www3.hp.com)

Quick hardware checks before/during this: do a power reset (unplug AC, remove battery if possible, hold power button 15–30s), reseat RAM modules or try a single stick (some users with similar TPM messages have had luck here), and try BIOS access (ESC → F10) to reset defaults if possible. If the internal recovery partition or HP_TOOLS volume is missing, the USB method above is the supported replacement. (h30434.www3.hp.com)

Warnings and next steps: avoid forcing Phoenix utilities or pflash16 unless you have the exact vendor ROM and experience — that is high risk. If HP’s emergency USB recovery fails or the unit still reports TPM hardware failures, the problem is often board/TPM hardware related on dv9700-series machines and may need professional service or board replacement; the dv9700 line has many community reports of similar failures. If recovery succeeds, reinstall the official HP updater from a working Windows system and do not use unofficial flashes. (bleepingcomputer.com)

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Member Avatar for caperjack

"TPM or TPM has a problem"

if you flash it wrong you could render the laptop useless you know .
i google your error and one person fixed it by booting into safe mode [hitting f8 on bootup]and doing a system restore back to when the laptop booted correctly

Edited by caperjack
Member Avatar for PinoyDev

Thank you caperjack. But this laptop has not been reformatted..Thus i cannot boot to safe mode.. And also it cannot boot to hardrive because of this "TPM has a problem!..HP suggested to update the bios but there is no proper way of doing it.. They also mentioned crisis disk recovery but I dont know if it can boot to a usb flash drive of 4gb.

Member Avatar for caperjack

not sure what it not been reformated has to do with it ,windows is still installed on it is it not ,i though it had windows on it just would not boot to it ,

to me it makes no sense to me that a once working laptop stopped working and needs a bios update to fix it ,bios updates are just that, update fixes for know issues of present working bios ,not total break down . i did read one post of a person with said problem and they fixed it by removing the ram and just using one ram moduel and it boot back up for them .

Edited by caperjack
Member Avatar for caperjack

here is info from hp site on you laptop .this is what the lates bios update fixes ,with out this update the laptop should and will likely still work

Released: 2011-03-30
Version: F.34
Compatibility: Microsoft Windows Vista, Microsoft Windows Vista (64-bit)
Fix/Enhancement: - Fixes an issue where the system would unexpectedly stop responding and a 0x124 warning window would appear when the notebook was powered off abnormally and then restarted.

the downloadis a .exe setup file and needs to be install ona working windows os .

Edited by caperjack
Member Avatar for PinoyDev

Thank you caperjack.

Ive tried removing the memory card and left 2 gb but still no luck. Ive tried removing the dvd drive but still no luck. I tried reformatting the HDD using a usb with windows 7 after pressing a lot of escape just to bypass the "TPM error" but after the reboot even if I first boot the HDD it still boot on the USB.

Member Avatar for caperjack

TPM or TPM has a problem

this is interesting .
http://en.wikipedia.org/wiki/Trusted_Platform_Module

that wastaken from this discussion on your problem ,very common HP problem ,some fixed it with the ram removal or repalce with another chip .it seeems to a overheated problem with the tpm chip on the motherboard

Edited by caperjack
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