Without going into the long story, my mother-in-law has a computer that we kind of neglected for a little while and when my husband went to update Windows XP he wasn't able to. He ran TrendCillen. The computer had a ton of spyware that he quarantined but no viruses, but since then we haven't been able to geto onto the internet at all. The first error message was about the IP address. I entered the IP address and now I get "Cannot find server or DNS error."
This computer is a bit of her life-line. She was able to order groceries and email relatives, and now can't. And of course it is OUR FAULT!